Customer Support Representative

1 week ago

Panchkula, India Lasting Software Pvt ltd Full time

**Job Overview**:
We are seeking an enthusiastic and dedicated **Customer Support and Sales Representative** to join our team. This hybrid role combines customer service and sales responsibilities, with a focus on delivering exceptional support to customers while identifying opportunities to drive sales. As a key member of the team, you will work directly with customers to resolve their issues, answer their inquiries, and ensure their overall satisfaction, all while promoting our products/services and contributing to sales growth.

**Key Responsibilities**:
**Customer Support**:

- **Issue Resolution**: Actively listen to customer concerns, troubleshoot technical or service-related problems, and guide them through step-by-step solutions.
- **Provide Product Guidance**: Educate customers on product features, usage, and benefits to ensure they fully understand what they’re purchasing.
- **Handle Complaints**: Resolve customer complaints in a calm, professional, and empathetic manner, ensuring their issues are addressed and they feel valued.
- **Ensure Satisfaction**: Follow up with customers to confirm issues are resolved and provide additional assistance as needed, aiming for complete customer satisfaction.
- **Identify Sales Opportunities**: Listen to customer needs and suggest additional products or upgrades that may benefit them, ensuring their needs are met while also driving sales growth.
- **Promote Products/Services**: Actively promote products, services, and special offers to customers during every interaction, with an emphasis on closing sales.
- **Cross-Selling & Upselling**: Identify opportunities for upselling or cross-selling relevant products/services based on the customer's needs and preferences.
- **Generate Leads**: Proactively identify and generate new leads from existing customer interactions.
- **Customer Feedback**: Collect feedback on products, services, and overall customer experience to provide insights for improvement.
- **Data Entry & CRM Management**: Maintain accurate records of customer interactions, sales, and support activities in the company’s CRM system.
- **Collaboration**: Work closely with the sales team and other departments (e.g., marketing, technical support) to ensure customer needs are met and issues are resolved efficiently.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift
- Monday to Friday

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9875929454

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