Front Office Executive
12 hours ago
**Job Summary**:
The Front Office Executive is responsible for managing patient interactions, maintaining a welcoming environment, and ensuring smooth coordination between patients and hospital departments. The role requires excellent communication skills, attention to detail, and a customer-oriented approach.
**Key Responsibilities**:
- Greet and assist patients, visitors, and attendants in a professional and courteous manner.
- Handle patient registration, admission, and discharge processes accurately.
- Maintain and update patient records in the hospital management system.
- Manage appointment scheduling for consultants and ensure timely coordination.
- Handle incoming calls, inquiries, and provide information about hospital services.
- Collect payments, prepare receipts, and coordinate with the billing department.
- Ensure all front office areas are neat, organized, and patient-friendly.
- Coordinate with nursing, billing, laboratory, and other departments for patient needs.
- Manage emergency or priority cases efficiently and inform the concerned departments.
- Handle complaints and escalate issues to the Front Office In-Charge or Administrator.
- Maintain confidentiality of patient and hospital information.
**Qualifications & Skills**:
- **Education**: Graduate (preferably in Hospitality, Management, or Healthcare).
- **Experience**: 1-3 years in hospital front office or customer service role.
- **Skills**:
- Excellent communication and interpersonal skills
- Good computer knowledge (MS Office, Hospital Management Software)
- Ability to multitask and handle pressure situations
- Pleasant personality and professional behavior
Work Location: In person
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