Customer Support Executive

1 day ago

Mumbai, India whitehat jr Full time

**Organization overview**:
An incredibly rare opportunity for a passionate, customer care executive to join WhiteHat Jr, the fastest growing Ed-Tech start-up backed by BYJU’s (The largest Edtech company in the world) and an award-winning management team. The founder is highly reputed with a blue-chip pedigree and a history of successful exits. WhiteHat Jr has shown blockbuster results in the first 18 months, targeting an immediate $1.1+ Billion market, enabling tremendous experience and wealth generation opportunities in a short time for a dynamic, out of the box thinker.

**Years of Experience: min 1 Year to max 9 Years**

**Min Education Qualification : Graduation (Any Stream)**

WhiteHat Jr. is looking for a passionate, customer service executive with a deep passion for re-inventing early childhood education.
- Should be able to handle end to end communication(s) with the Student/Teacher(s)
- Responsible for the Customer Satisfaction of the entire conversation
- Responsible for building relationships with the students and teachers in order to ensure end to end resolution is provided at one go
- Voice / Chat associate - will be responsible for resolving tickets within pre-defined timelines
- Should be open to work in rotational shifts as per business requirements

**Skill Required**:

- Minimum of 1 year experience within a contact centre environment
- Excellent communication skills (verbal & written)

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹15,000.00 - ₹35,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement

Schedule:

- Rotational shift

Ability to commute/relocate:

- Powai, Mumbai - 400076, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (required)

**Language**:

- English (preferred)

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