Product Trainer

2 weeks ago

Noida, India QueueBuster Full time

The Trainer is responsible for contributing to cross-functional training team to help successfully launch a strategic initiative. Interacts closely with internal staff and external partners, as needed, to effectively balance multiple content development workstreams. Develop detailed training project and content documentation to include requirements - training plans, training schedules, status reports / communications, lesson plans, learning materials, and work trackers.

**What you will do**
- Designing, developing, and presenting training programs that educate employees on best practices or procedures.
- Manage training and budget in interactions with key stakeholders and Support logistics & delivery of training for end-users during training deployment.
- Manage the development and implementation of training programs for the product and impacted end users.
- Review final QB Product training for identified accuracy and completeness
- Ability to identify the issues in the training and bring them to resolution
- Support storing and maintaining learning content such as lesson plans, tip sheets, exercise booklets, user guides, etc.
- Ensure all materials for each course are ready for scheduled classes
- Require use of PowerPoint presentations, classroom training and one on one tutoring with new employees.

**Role Requirements**
- Proficiency with Microsoft Office (Excel, Word, PowerPoint) and Outlook
- Graduate with 3-6 years of relevant experience in technical/product training
- Excellent communication skills
- Comfortable talking in front of a group as well as one-on-one with an individual
- Able to give and receive feedback effectively
- Can drive understanding (i.e., using visual aids, able to recognize when a group or individual is lost and needs more attention)
- Ability to follow up
- Proven people skills
- Demonstrates a positive “can do” demeanour and has fun and gains energy from working with others
- Is an active listener
- Is a technical expert
- Demonstrated ability to consistently function at 100% of expectations

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