Hiring for Service Desk for Infosys Pune Location

2 weeks ago

Hinjewadi Pune Maharashtra, India Leap Business Partners Full time

Hiring for Service Desk - Process Executive, Senior Technical Process Executive, Technical Process Specialist for Infosys -Pune LocationJob Location : Pune

Qualification : Customer support
- Full time Graduates
Service Desk - Full time BCA/BTECH/MCA/BE/MSc/BSC- Computer Science
- Shifts : 24*7
- Experience - Fresher to 5 years

JD
- **Process Executive**
Skills: Customer support
- Excellent communication skills to attend/resolve client issues on calls/chat/mail.
- Open to work in 24*7 and work from office environment
- Analytical problem solvers who will understand issues and to resolve customer issues
- Problem solving skills and quick thinking to own & resolve customers’ issues independently, thoroughly & efficiently
- Being proactive and show the utmost respect for customer’s time
- Good time management, ensuring all contacts with customers add value
- Work from Office
- Experience : Freshers

**Senior Technical Process Executive**
Skills: Customer support /Service Desk
- Excellent communication skills to attend/resolve client issues on calls/chat/mail.
- Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage
- Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory
- General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing
- Open to work in 24*7 and work from office environment
- Analytical problem solvers who will understand issues and to resolve customer issues
- Problem solving skills and quick thinking to own & resolve customers’ issues independently, thoroughly & efficiently
- Being proactive and show the utmost respect for customer’s time
- Good time management, ensuring all contacts with customers add value
- Work from Office
- Experience : 1+ Years

**Technical Process Specialist**
Skills: Customer support /Service Desk
- Excellent communication skills to attend/resolve client issues on calls/chat/mail.
- Work experience on ticketing tool such as of Service Now, Remedy, Jira.
- Experience is a must on resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory.
- Experience on Operating systems across various platforms and basic concepts of networking, cloud computing.
- Open to work in 24*7 and work from office environment.
- Analytical problem solvers who will understand issues and to resolve customer issues.
- Problem solving skills and quick thinking to own & resolve customers’ issues independently, thoroughly & efficiently.
- Being proactive and show the utmost respect for customer’s time.
- Good time management, ensuring all contacts with customers add value.
- Work from Office
- Experience : 2+ Years

Schedule:

- Rotational shift

**Speak with the employer**

+91-XXXXXXXXXX

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