Service Desk Specialist

4 weeks ago

Pune, India Live Connections Full time
We Are Hiring – Service Desk (L1) Support | Pune & Bangalore
Looking to work with a global leader in Business Process Management?
We are hiring multiple Service Desk (L1) Support roles across experience levels for full-time, work-from-office positions.
️ Open Positions:
JL-2B – Freshers (Technical Background) – Pune
JL-2A – 1+ Years Exp – Pune & Bangalore
JL-3A – 3+ Years Exp – Pune
Key Skills Required:
• Strong communication (verbal & written)
• Analytical thinking & problem-solving
• Experience with IT Service Desk / L1 Tech Support
• Basic knowledge of AD, O365, Azure, Networking
• Troubleshooting skills across Windows, Outlook, Teams, VPN , etc.
• Experience using ticketing tools and following ITIL practices
• Ability to manage incidents via phone, email, web, or chat
• 100% Work From Office – No hybrid
Locations: Pune & Bangalore
Shifts: Rotational (US/UK) | 24x7 environment
Notice Period: Immediate to 30 days preferred
Education: Graduation/Post-Graduation with all marksheets & certificates mandatory
Experience Range & CTC:
JL-2B: Freshers – 2.5 to 2.75 LPA (Tech background only) – Pune
JL-2A: 1+ years – Up to 4 LPA – Pune & Bangalore
JL-3A: 3+ years – Up to 5 LPA – Pune
Final package will be based on experience, last CTC, and performance in the evaluation process.
Non-Negotiables:
✔ Excellent English communication skills
✔ Willingness to work 24x7 shifts
✔ Full-time education (15 years) – Graduation required
✔ Provisional degree and mark sheets needed for onboarding
️ Hiring in full swing – priority given to immediate joiners .
Interested or know someone who fits? Let’s connect share your resume for referral.
#Hiring #ServiceDesk #TechSupport #ITSupport #PuneJobs #BangaloreJobs #L1Support #ImmediateJoiners #JobOpportunity #WorkFromOffice #ITJobs #FresherJobs #ExperiencedJobs #WalkInDrive

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