Customer Service

2 weeks ago

Bengaluru Karnataka, India Yash Consultant Full time

**Job Description: Executive - Customer Service - Kannada & Hindi**

Location: J P Nagar

Working Days - Monday to Friday

Working Hours - 9.30am - 6.30 pm

**Key Results**

1. Establishing the trust and relationship with our users

2. Taking ownership of the problem and resolving them in a timely manner

3. Excellent communication and presentation skills

4. Humble and empathetic towards low-income smartphone users to try understand and solve their issues using our product

**Key Activities**

1. Handle a large volume of inbound and outbound calls in a timely manner

2. Fluency in Kannada and Hindi Language (Both speaking and writing)

3. Identify the needs of customers, resolve issues, and provide solutions.

4. Meet personal targets and work towards meeting team targets.

5. Keeping a record of all of the interactions and details of the action taken

6. Interact with internal team members to discuss and escalate specific customer queries

7. Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team until issue is resolved

8. Proactive approach towards support

**Areas of responsibility**

1. Daily tracker update on calls and messages from different channels

2. Average Resolution Time (ART) to be maintained

3. Resolve issue as per the Customer Service Agreement and escalate in proper way according to escalation matrix

**Critical Factors for Success**

1. Seamless communication with your managers and colleagues

2. Close alignment with Organisation's core values and principles.

3. Mission driven, enthusiastic and optimistic - committed to transformation.

4. Enjoyment and ability to handle multiple issues and solve problems in a high growth, entrepreneurial environment.

**Job Types**: Full-time, Permanent, Fresher

Pay: Up to ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Application Question(s):

- Do you speak Kannada and Hindi Fluently
- Current CTC
- Expected CTC
- Notice Period
- Current Location

Work Location: In person

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