Customer Service

6 days ago

Bengaluru Karnataka, India Fortanix Full time

Fortanix is a dynamic start-up solving some of the world’s most demanding data protection challenges for companies and governments around the world. Our disruptive technology maintains data privacy across its entire lifecycle - at rest, in motion, and in use across any enterprise IT infrastructure - public cloud, on-premises, hybrid cloud, and SaaS.

**Requirements**:
**Responsibilities**:
Provide customer service, customer setup, and onboarding
Handle customer service tickets to ensure requests are recorded, tracked, and resolved in a timely manner
Create documentation to standardize processes
Build a positive customer experience by working closely with Sales, Marketing, Product Development and Customer Success
Maintain customer health dashboard and provide weekly updates
Provide on-call support 24x7 on an as-needed basis

**Requirements**:
Hands-on 5+ years of recent Customer Service experience preferable in hi-tech
Excellent English language communication skills, both verbal and written
Highly organized with an acute attention for details
Ability to work in a highly fast paced, rapid growth environment

**Benefits**:
Top range of market compensation
A friendly culture that brings the best out of everybody
Mediclaim Insurance - Employees and their eligible dependents including dental coverage
Personal Accident Insurance
Internet Reimbursement

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