Service Ambassador

JLL supports the Whole You, personally and professionally.

Service Ambassador

Work Dynamics

What’s your ambition? Is it a big goal or small steps? Professional or personal? We’d like to know because at JLL, we make your ambitions our business.
And if you have ambitions in Service Ambassador, join us to be inspired by the best.

**What this job involves**:
To provide comprehensive management of services covering all facility services to the client, with a focus on continuous improvement.
To achieve financial and other targets established by both the Facilities Manager and Assistant Facilities Manager.
Achievement of the Key Performance Indicators and Service Level Agreement targets.
Sets stretch targets for team to achieve maximum team performance
Is able to make difficult decisions and resolve problems or improve operations.
Actively searches out opportunities to achieve best results
Promotes open, constructive and collaborative relations with superiors, subordinates, peers and clients.
Gains respect of Jones Lang LaSalle people, clients, and where appropriate, with the broader business community.

**Duties and Responsibilities**:
Property Operations
Ownership of the day-to-day administration, including reports generation of the stocks tracker.
Provide assistance to the FM and AFM in managing all administrative functions, security issues and facility services and any other administrative functions as deemed by BA Continuum Solution
Developing and implementing procedures and performance measures to ensure simplification and accuracy of work methods and reliability of FM
Ensuring an adequate supply of consumables/materials and service for the proper operation of services and enter into supply and service contracts as approved by the client
Maintain appropriate stock levels of all consumables to ensure smooth operations & escalate in time to achieve availability of stocks.
Maintain appropriate levels of Petty cash to support FM operations.
Vendor invoices processing aligned with BA Continuum Solution’s finance process.
Statutory compliance check of all vendor invoices.
Routinely Inspect all services to ensure performance measures are being maintained
Effectively manage ECRES to ensure an on time deliverable system
Set stretch targets for self to achieve maximum team performance

Reporting
Preparing daily and weekly reports
Contribute to the Weekly FM Meeting Minutes
Contribute to the Monthly Management Report to client and other reports as required

Others
Participate in Emergency Evacuation procedures including crisis management and business continuity.
Manage all Health and Safety issues and actively participate in Health and Safety reviews

Employee Specifications
Experience in Facilities Management is required.
Strong Customer Service focus
Excellent people skills and ability to interact with a wide range of client staff and demands
Knowledge of Occupational Safety requirements
Strong PC literacy and proven ability to manage daily activities using various systems.
Demonstrated experience with continuous improvement initiatives highly desirable
Demonstrated experience with client reporting and preparation of reports required.

Graduate in any discipline
2.5 years experience in facilities management
Tertiary qualifications in hotel management / building management and/or business desirable
Proven ability to function effectively as part of a team
Proven ability to initiate and follow through with improvement initiatives

What you can expect from us
You’ll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Keep your ambitions in sight and imagine where JLL can take you...

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inc