Receptionist

**Hiring for sister concern company**

**Ananta Hotels & Resort**

**Job Title**: Receptionist
**Department**: Front Office

**Address**: Montclair Ananta Elite, Chester Hills, Near st. Luke School, Mall Road, Solan, 173212, Himachal Pradesh

**Requirement**:
**Job Summary**:
The Receptionist is the face of the hotel, providing the first point of contact for guests. She is responsible for welcoming guests, handling check-in/check-out procedures, answering inquiries, and providing exceptional customer service to ensure guests have a memorable experience.

**Key Responsibilities**:

- **Guest Check-in/Check-out**:

- Greet guests warmly upon arrival and manage the check-in/check-out process efficiently.
- Ensure proper documentation, verify guest identification, and process payments.
- **Reservation Management**:

- Handle phone and online reservations, ensuring accuracy and timeliness in updating booking systems.
- Respond to booking inquiries, changes, and cancellations.
- **Customer Service**:

- Provide concierge services, including answering questions, offering recommendations, and assisting with any special requests.
- Address and resolve guest complaints or direct them to the appropriate manager when necessary.
- Offer information about the hotel’s services, amenities, and local attractions.
- **Communication**:

- Serve as the liaison between guests and other hotel departments (housekeeping, maintenance, etc.) to address issues or requests.
- Ensure prompt communication with the team to maintain smooth operations at all times.
- **Administrative Duties**:

- Manage the reception area, ensuring it is clean, organized, and welcoming.
- Maintain records, logs, and reports, including guest accounts, room status, and inventory of front desk supplies.
- Ensure compliance with hotel policies and procedures.
- **Payment Processing**:

- Handle cash, credit card transactions, and billing for guests efficiently and accurately.
- **Safety and Security**:

- Ensure guest and staff safety by following hotel security protocols and procedures.
- Report any suspicious activity or security concerns to the manager.

**Qualifications**:

- High school diploma or equivalent; a degree in hospitality is a plus.
- Prior experience as a receptionist or in a customer service role, ideally in the hotel industry.
- Excellent communication and interpersonal skills.
- Proficiency in hotel management software (e.g., Opera, PMS systems) and MS Office Suite.
- Ability to handle stressful situations with poise and professionalism.
- Friendly, approachable, and well-groomed.
- Fluency in English; knowledge of other languages is an asset.

Contact us**:8091594517**

Pay: ₹10,000.00 - ₹15,000.00 per month

**Experience**:

- Microsoft Office: 1 year (preferred)
- Front desk - Receptionist: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person