Learning Coordinator

**Overview**

The Learning Coordinator is responsible for providing programme and project support for Link Group learning programmes and initiatives that support Link Group’s People Strategy. The Learning Coordinator manages and administers the Learning Management System (LMS) and manages initial support requests and enquiries from the business. The Learning Coordinator plays a key support role in helping us to achieve our ambition of building the capabilities needed now and in the future. The role will form part of and collaboratively contribute to the Learning & Development team that is responsible for the analysis, design, development, and delivery of learning programmes for Link Group employees.

**Key Accountabilities and Main Responsibilities**

Operational Management
- Provide programme and project support to the global Learning and Development team
- Upload, publish and manage content in the Learning Management System (LMS)
- Maintain training records, attendance, and feedback via the LMS
- Complete cyclical testing of the Learning Management system, eLearning content and digital adoption platforms as required.
- Assist in the research, design and preparation of learning material and collateral
- Coordinate the review cycle of learning programmes and courses
- Facilitate the procurement and finance process of all Learning purchases
- Make typographical and grammatical updates and improvements to learning content in line with the Learning Design Standards

Strategic Focus
- Work toward continuously improving global Learning & Development processes and services
- Provide feedback and support to business areas to ensure the Learning & Development design standards are upheld

People Leadership
- Provide frontline support and responses to learning queries from employees and the business

Governance & Risk
- Lead by example demonstrating Link’s culture, recognising that Link is a great place to work, with a dynamic culture

**Experience & Personal Attributes**
- Degree educated in HRM or other relevant professional qualifications are desirable but not essential
- Previous experience providing administration, programme, and project support within L&D or HR teams
- Experience administering a Learning Management System (LMS) including managing content, reporting, deployment and testing of learning content
- Demonstrate high level of diligence, accountability for end-to-end processes and have a track record for high quality work
- Customer service focused and solutions oriented with a can-do approach
- Personal commitment to and visible role modelling of the organisation’s behaviours and values
- Inclusive and collaborative
- A curious and continuous learning mindset, with a strong desire to develop capabilities across all aspects of Learning & Development
- Excellent organisational and time management skills
- Excellent PC skills and experience using Microsoft packages (intermediate Excel and PowerPoint)
- Ability to work under pressure and be self-motivated.

Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.

Our HUB in Mumbai has people working from state-of-the-art premises and plays a strategic role by providing operations processing and technology services and support, for Link Group businesses across the globe. We are rapidly growing our Mumbai team to build greater capability within the organisation, and provide specialised local services supported by the strength and scale of Link Group’s global operations and knowledge base.

Link Group is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the Link Group journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.