Customer Service Executive

1 week ago

Mumbai Maharashtra, India Richfeel Health & Beauty Pvt Ltd Full time

**Position**: Customer Service Executive - Online FMCG Department
**Location**: Vikhroli, Mumbai
**CTC**: 3 -3.5 LPA
**Department**: E-commerce - FMCG
**Company**: Richfeel Naturals

**About the Role**:
**Key Responsibilities**:

- **Customer Support**: Handle inbound and outbound calls related to customer complaints, product inquiries, and post-purchase support.
- **Feedback & Review Collection**: Call customers post-delivery to gather feedback and encourage reviews on relevant platforms.
- **Order Confirmation**: Call and confirm all **Cash-on-Delivery (COD)** orders before processing to ensure order authenticity and reduce returns.
- **Custom Orders**: Coordinate with internal teams to create and process special/customized orders.
- **Logistics Tracking**: Track all D2C shipments, resolve delivery issues, and proactively update customers on their order status.
- **NDR Management**: Identify and resolve **Non-Delivery Reports (NDRs)** swiftly to ensure successful reattempts and reduce RTO (Return to Origin) rates.
- **Return Rate Monitoring**: Take preventive and corrective actions to minimize returns and improve customer satisfaction.

**Key Requirements**:

- 1-3 years of experience in a customer service or e-commerce support role (FMCG/D2C experience preferred).
- Strong communication skills - both verbal and written.
- Basic knowledge of Excel and order management systems.
- Problem-solving attitude with attention to detail.
- Ability to multitask and manage time effectively.
- Fluency in English and Hindi (additional regional languages will be a plus).

Company Name: Richfeel Naturals

Pay: Up to ₹35,000.00 per month

Schedule:

- Day shift

Application Question(s):

- What is your Current CTC?
- What is your Expected CTC?

**Experience**:

- Customer service: 1 year (required)

**Location**:

- Mumbai, Maharashtra (required)

Work Location: In person

  • Client Service Executive

    2 weeks ago

    Mumbai, India Executive Hunters Full time

    **(1)Customer Service Executive FRESHERS** - Salary budget - Rs 10000-15000 per month - Location - Mumbai, Mumbai - Working days - 5 - Work from office - yes - Work from home - No. **Customer Service Responsibilities list**: Manage incoming phone calls/ Whats app queries from various customers. Generate sales leads Identify and assess customers’ needs to...

  • Customer Service Associate kannada

    7 days ago

    Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate (Kannada Process)** **Job Details & Requirements** Designation: Customer Service Associate (Kannada Process) Process Type - Voice Experience - fresher to 6 months experience Qualification - hsc or any graduate **Salary**: ₹14,000k - ₹17,000k gross **Requirements**: **Should know and be able to speak Kannada...

  • Customer Service

    7 days ago

    Mumbai, India Tech Mahindra business service Full time

    **Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. -...

  • Customer Service Executive

    1 week ago

    Nagpur, Maharashtra, India Sath Outsourcing Service pvt. Ltd. Full time

    **Hiring for Customer Service Executive** - **Strong communication skills in English must** **Location**: IT Park **Salary**: ₹20,000 - ₹22,000 per month **Experience**: Minimum 1 year **Key Responsibilities**: - Provide accurate information about products/services - Handle customer complaints and offer timely solutions - Maintain records of customer...

  • Customer Service Assistant

    2 weeks ago

    Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    Looking for Immediate joiner. We have openings for multiple Customer service process Must have Minimum 6Month Customer service experience 8Hours a Shift - 1Day off per week Decent/Good Communication is required (English Mandatory) Pay: ₹17,000.00 - ₹22,000.00 per month Schedule: - Day shift - Rotational shift **Education**: - Higher...

  • Customer Service Executive

    7 days ago

    Mira Road, Mumbai, Maharashtra, India Apogee Service Pvt. Ltd Full time

    **Designation - Senior Customer Service Associate (Voice).** **Process - Customer Service (Voice)** **Qualification - HSC** **Shifts - Rotational shifts (24/7)** **Week off-2 Rotational off** **Salary -2.4 to 4.2 Lpa** **Joining - Immediate** **Perks - Cabs facilities till hiring boundary** **Western Rail Network - Mira Road to...

  • Customer Service Representative

    7 days ago

    Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    Resolves product or service problems by investigating the customer's complaint, determining the cause of the problem, selecting and explaining the best solution for the problem, expediting correction or adjustment, and following up to ensure resolution and customer satisfaction. **Job Types**: Full-time, Permanent Pay: ₹15,000.00 - ₹18,000.00 per...

  • Customer Service Executive

    3 days ago

    Mumbai, Maharashtra, India Paramount Health Services Full time

    **Company Description** Paramount Health Services(TPA) Pvt. Ltd. (PHS) is a Third Party Administrator (TPA) in the Health Insurance Sector, servicing all insurance companies. PHS adds value to basic health insurance policies for individuals through its network of healthcare service providers, medical care standardization, claims management, client...

  • Bpo Customer Service Navi Mumbai

    1 day ago

    Navi Mumbai, Maharashtra, India NARITH BUSSINES SERVICE Full time

    Urgent Hiring For BPO Customer service international Evening shift 5pm to 2 am Must have experience in BPO for Customer service executive Minimum 1 Years of experience Required in escalation/complaint handling **Freshers with Excellent comms required **Must Have A Good Communication Skill in English Must have good Customer service skill and Convincing...

  • Senior Customer Service Executive

    3 weeks ago

    Navi Mumbai, India Insight Customer Call Solutions Ltd Full time

    Roles and Responsibilities Handle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner. Provide accurate information about products/services to customers based on their needs and preferences. Identify opportunities to upsell/cross-sell relevant products/services to increase revenue growth. Maintain...