Customer Service Executive

56 minutes ago


Mumbai Maharashtra, India Richfeel Health & Beauty Pvt Ltd Full time

**Position**: Customer Service Executive - Online FMCG Department
**Location**: Vikhroli, Mumbai
**CTC**: 3 -3.5 LPA
**Department**: E-commerce - FMCG
**Company**: Richfeel Naturals

**About the Role**:
**Key Responsibilities**:

- **Customer Support**: Handle inbound and outbound calls related to customer complaints, product inquiries, and post-purchase support.
- **Feedback & Review Collection**: Call customers post-delivery to gather feedback and encourage reviews on relevant platforms.
- **Order Confirmation**: Call and confirm all **Cash-on-Delivery (COD)** orders before processing to ensure order authenticity and reduce returns.
- **Custom Orders**: Coordinate with internal teams to create and process special/customized orders.
- **Logistics Tracking**: Track all D2C shipments, resolve delivery issues, and proactively update customers on their order status.
- **NDR Management**: Identify and resolve **Non-Delivery Reports (NDRs)** swiftly to ensure successful reattempts and reduce RTO (Return to Origin) rates.
- **Return Rate Monitoring**: Take preventive and corrective actions to minimize returns and improve customer satisfaction.

**Key Requirements**:

- 1-3 years of experience in a customer service or e-commerce support role (FMCG/D2C experience preferred).
- Strong communication skills - both verbal and written.
- Basic knowledge of Excel and order management systems.
- Problem-solving attitude with attention to detail.
- Ability to multitask and manage time effectively.
- Fluency in English and Hindi (additional regional languages will be a plus).

Company Name: Richfeel Naturals

Pay: Up to ₹35,000.00 per month

Schedule:

- Day shift

Application Question(s):

- What is your Current CTC?
- What is your Expected CTC?

**Experience**:

- Customer service: 1 year (required)

**Location**:

- Mumbai, Maharashtra (required)

Work Location: In person



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