Client Solutions Associate

1 week ago

Noida Uttar Pradesh, India PrismHR Full time

The Client Solutions Specialist will assist clients, providing them with innovative solutions and unparalleled services. This will be accomplished through implementing and supporting their custom platform or product services.

**Essential Duties and Responsibilities**:

- Analyze client configuration requests and design customized solutions to achieve their specific goals.
- Implement customized product systems to address the unique business requirements of each client.
- Responsible for managing incoming calls in a phone queue and delivering exceptional customer service by addressing inquiries, resolving issues, and providing accurate information.
- Regularly maintain and update all project-related documents and tracking systems.
- Responsible for establishing and reviewing cases and tasks in ClientSpace to ensure records are organized and up to date.
- Advise clients on best practices and offer guidance for optimal software utilization.
- Conduct comprehensive system training, testing, and troubleshooting to support clients effectively.
- Collaborate with team members on software releases and actively participate in ongoing training sessions.

**Marginal Functions**:

- Build, maintain, and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients.
- Attend webinars and training to stay up to date on best practices related to the company and department.
- Complete projects and other duties as assigned by the supervisor.

**Knowledge, Skills, and Abilities**:

- Excellent verbal and written communication skills and interpersonal effectiveness at all levels in the organization and across cultures
- Ability to prioritize and efficiently execute a high volume and broad scope of tasks within tight deadlines, competing demands, and changes in the work environment.
- Ability to deal with frequent interruptions, changes, delays, or unexpected events.
- Strong organizational, analytical, and problem-solving skills.
- Demonstrated ability to learn quickly.
- Ability to collaborate with others.
- Ability to establish credibility, be decisive, and be able to recognize and support the organization's preferences and priorities.

**Required Education & Experience**:

- High school diploma or equivalent combination of experience, skills, education (including other relevant non-traditional degree programs, certifications, or job training programs) preferred.
- Minimum of one year of customer service experience is preferred.
- Experience with the following systems preferred: Time Labor Management, Applicant Tracking Systems, ClientSpace, and PrismHR.

**Diversity, Equity and Inclusion Program/Affirmative Action Plan**:
We have transformed our company into an inclusive environment where individuals are valued for their talents and empowered to reach their fullest potential. At PrismHR, we strive to continually lead with our values and beliefs that enable our employees to develop their potential, bring their full self to work, and engage in a world of inclusion.

The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.

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