Customer Service Executive
2 days ago
Order Coordination: Oversee and manage the end-to-end logistics process, ensuring timely and accurate delivery of customized boxes to clients.
Vendor Management: Communicate and coordinate with vendors to ensure proper scheduling and execution of deliveries. Address any issues that may arise during the process to ensure smooth operations.
Delivery Partner Coordination: Collaborate with delivery partners to confirm delivery schedules, resolve any delays or issues, and ensure timely deliveries.
Client Communication: Act as the point of contact for clients regarding their orders, addressing inquiries, providing updates, and resolving any issues related to delivery.
Tracking and Monitoring: Monitor the status of all ongoing orders, track shipments, and ensure the timely arrival of goods at the destination.
Problem-Solving: Proactively identify and resolve any logístical issues, delays, or complications that may occur to ensure mínimal disruption to deliveries.
Documentation: Maintain accurate records of orders, delivery schedules, and vendor interactions. Ensure all paperwork related to logistics and shipments is complete and up to date.
Process Improvement: Continuously assess logistics processes and suggest improvements for increased efficiency and customer satisfaction.
Collaboration: Work closely with the internal team (sales, customer service, and warehouse) to ensure smooth operations from order processing to delivery.
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹35,000.00 per month
**Benefits**:
- Paid sick time
Schedule:
- Day shift
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
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