Call Center Representative

2 weeks ago

Arjun Nagar Gurugram Haryana, India Anchi Apparels Private Limited Full time

**Key Responsibilities**:

- Conduct outbound calls to retail shops to collect reviews on products and services.
- Verify and process new order requests from shops, ensuring accuracy and completeness.
- Address complaints or issues raised by shop representatives promptly and professionally.
- Maintain detailed records of all interactions and updates in our customer relationship management (CRM) system.
- Collaborate with other departments to resolve issues and improve overall customer satisfaction.
- Provide feedback to management regarding common issues or trends observed during calls.
- Assist in developing and implementing strategies for effective communication with retail partners.

**Qualifications**:

- High school diploma or equivalent; Bachelor’s degree preferred.
- Proven experience in a call centre or customer service role, preferably in the retail or garment industry.
- Strong verbal communication skills, with the ability to engage and build rapport with customers.
- Excellent problem-solving abilities and attention to detail.
- Proficiency in using computer systems and CRM software.
- Ability to work independently and as part of a team.

**Skills**:

- Strong interpersonal skills and telephone etiquette.
- Ability to handle complaints and difficult situations with poise.
- Time management skills and ability to prioritize tasks effectively.

**What We Offer**:

- Competitive salary and performance-based incentives.
- Opportunities for professional development and advancement within the company.
- A supportive and dynamic work environment.

**Job Types**: Full-time, Permanent

Pay: ₹10,394.97 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 9810192398

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