Academic Counsellor

12 hours ago

Koramangala Bengaluru Karnataka, India Finprov Learning Pvt Ltd Full time

**Career Counsellor**

Career Counsellor will be a member of the primary contact team for students, professionals, entrepreneurs and other clients interested and will be responsible for assisting them over the phone and directly.

**Major Responsibilities**:
**1.** Should be the first and important point of contact for the students/ clients over telephone enquiry or direct enquiry

**2.** Understand in detail about each course and suggest potential career paths and set career goals for the students/ clients

**3.** Handle inbound and outbound calls completely

**4.** Career Counsellors should also respond to inquiries, manage complaints, troubleshoot significant service problems, and provide general information.

**5.** Document all calls, messages, and other contact information according to standard operating procedures (Update CRM on daily basis) including and especially all incoming enquiries.

**6.**Follow up customer calls where necessary

**7.** Upsell products and services

**8.** Complete call logs and reports

**9.** Manage and communicate effectively the course details or other details required in the case of references/leads/clients passed on by top management as part of administrative work.

**10.** Contribute, participate and perform ad hoc activities as and when required for the growth and success of the organization as a whole

Pay: ₹22,000.00 - ₹35,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's (required)

**Language**:

- English (required)
- Kannada (required)

Work Location: In person

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