Sales/customer Service Assistant

Company: RENT MY BIKE

Location: Mahape, Navi Mumbai

**Job Type**: Full-Time

**About Us**

Myraan Rentals And Adventures Goa Private Limited is a premier travel service provider in Goa, offering unforgettable experiences such as self-drive car rentals, dinner cruises, watersports, scuba diving, and adventure sports. We are passionate about creating memorable moments for travellers visiting the vibrant shores of Goa.

**Job Overview**

**Key Responsibilities**

**Sales and Target Achievement**:

- Actively promote and sell Myraan Rentals And Adventures Goa Private Limited’ services, including self-drive car rentals, dinner cruises, watersports, scuba diving, and adventure sports, etc.
- Achieve and exceed monthly sales targets to contribute to the company’s revenue goals.
- Identify opportunities to convert inquiries into bookings through effective sales techniques.

**Customer Query Handling and Resolution**:

- Provide detailed information about services, pricing, availability, and booking processes to assist customers in making informed decisions.
- Address customer concerns or complaints efficiently, ensuring timely and satisfactory resolutions to maintain high customer satisfaction.

**Upselling Services**:

- Proactively identify opportunities to upsell additional services or packages (e.g., recommending a dinner cruise to a watersports customer or a scuba diving package to an adventure sports enthusiast).
- Tailor recommendations to customer preferences to enhance their travel experience and increase sales revenue.

**Customer Relationship Management**:

- Build and maintain strong relationships with customers to foster repeat business and referrals.
- Follow up with customers post-service to gather feedback and encourage future bookings.

**Administrative Tasks**:

- Maintain accurate records of sales, customer interactions, and bookings in the company’s CRM system.
- Coordinate with operations teams to ensure seamless service delivery for booked experiences.

**Qualifications and Skills**

**Experience**:

- 1-2 years of experience in sales, customer service, or hospitality (experience in travel/tourism is a plus).
- Proven track record of meeting or exceeding sales targets.

**Skills**:

- Excellent communication and interpersonal skills to engage with diverse customers.
- Strong problem-solving abilities to handle customer queries and complaints effectively.
- Sales-driven mindset with the ability to upsell services and close deals.
- Familiarity with CRM tools and basic computer skills.
- Knowledge of Goa’s tourism landscape and attractions is an advantage.

**Education**:

- Minimum 12th grade; a diploma or degree in hospitality, tourism, or business is preferred.

**Other Requirements**:

- Fluency in English and Hindi; knowledge of additional regional languages (e.g., Marathi, Konkani) is a plus.
- Ability to work flexible hours, including weekends and holidays, to accommodate peak tourism seasons.

**Incentives and Benefits**

**Competitive Salary**: Attractive base salary with performance-based incentives.

**Sales Incentives**: Earn additional daily & monthly bonuses for meeting or exceeding sales targets.

**Employee Discounts**: Enjoy discounted rates on Myraan Rentals And Adventures Goa Private Limited’ services for you and your family.

**Career Growth**: Opportunities for advancement within a growing company in the tourism industry.

**Training**: Comprehensive training on services, sales techniques, and customer service best practices.

**Why Join Myraan Rentals And Adventures Goa Private Limited?**
- Be part of a vibrant team that delivers exceptional travel experiences in one of India’s top tourist destinations.
- Work in a dynamic, fast-paced environment with opportunities to interact with travellers from across the globe.
- Earn attractive incentives while showcasing the best of Goa’s adventures to customers.

**How to Apply**

Rent My Bike is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹36,000.00 per month

**Language**:

- English (preferred)
- Kannada (preferred)

Work Location: In person

**Speak with the employer**
+91 7694848781