Customer Service Representative

1 week ago

Hubli, India SLV Technologies Pvt Ltd Full time

**Your responsibilities include, but are not limited to**:

- Maintaining customer contact for all conversations escalated.
- Ensuring high standards of tone and language in all written and verbal communications to customers and internal stakeholders.
- Acting as an ambassador for Laundryheap, using knowledge of the organization / our offerings to promote Laundryheap positively at any given opportunity.
- Liaising with all stakeholders to resolve customer complaints in the most efficient and effective manner, referring issues using correct escalation procedures.
- Creating invoices through the online ordering system.
- Achieving relevant KPIs that allow us to drive business results and improve the overall customer experience.
- Planning, prioritizing and maintaining a busy workload efficiently, whilst ensuring excellent customer satisfaction is maintained throughout the year.
- Working closely with account managers to ensure the customers needs are exceeded and feedback is communicated to all stakeholders.

**Job Types**: Full-time, Fresher

**Salary**: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Hubli City, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- Hindi (preferred)
- Tamil (required)
- Kannada (preferred)

**Speak with the employer**
+91 8553710654

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