Front Office Associate

4 days ago


East District Sikkim, India Voyage Hotels & Resorts Full time

**Job Title**: Front Office Associate
**Location**: Gangtok, Sikkim

**Job Type**: Full-Time
**Experience Required**: 1-2 Years
**Salary**: ₹10,000 - ₹12,000 per month (Based on experience and skills)

**Job Summary**:
**Key Responsibilities**:

- Greet and welcome guests in a warm and professional manner
- Perform check-in and check-out procedures efficiently
- Handle guest inquiries and resolve complaints in a timely, professional manner
- Coordinate with housekeeping and other departments to ensure guest needs are met
- Maintain records of guest information, room availability, and payment transactions
- Ensure the front desk area is clean, organized, and presentable at all times
- Stay updated on local tourism highlights, transportation options, and events to assist guests
- Follow all safety and security procedures as per hotel policy

**Requirements**:

- High School Diploma or equivalent (Hotel Management Diploma or degree preferred)
- Prior experience in front office or customer-facing roles is an advantage
- Strong communication skills in English and Hindi (Knowledge of Nepali or local dialects is a plus)
- Basic computer skills; familiarity with hotel management software is a plus
- Excellent interpersonal skills and a guest-oriented mindset
- Ability to work flexible shifts, including weekends and holidays
- Friendly, professional demeanor with a positive attitude

**Benefits**:

- **Monthly Salary**: ₹10,000 - ₹12,000
- Accommodation and meals
- Performance-based incentives
- Opportunities for training and career advancement
- A vibrant and culturally rich work environment in the scenic town of Gangtok

**Job Type**: Permanent

Pay: ₹10,000.00 - ₹12,000.00 per month

**Benefits**:

- Food provided
- Paid sick time

Schedule:

- Rotational shift

**Language**:

- Hindi (required)
- English (required)

Work Location: In person



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