Customer Relationship Officer

2 weeks ago

Pune, India Firstcry.com Full time

Job description

Company profile:
and over 9 lac happy customers. The company has been growing rapidly since its inception in 2010 from 4

members to more than 1200 employees and the trend continues. With the headquarters in Pune, it also has

presence in Delhi, Bangalore & Mumbai. The company is also expanding through the Franchise route, with more

than 300+ stores opened across various states in India making it the second largest player in offline stores.

store will stand out. You will help identify client needs and answer questions about our products and services and

recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints

will make you successful in this role. We are looking for a Retail Sales Representative to provide excellent

customer service and meet sales quotas for our business.

Project Description: (Project on which the new hire will work)

Ø - Proven work experience as a Retail Sales Representative or Sales Associate or similar role

Ø - Understanding of the retail sales process

Ø - Familiarity with consumer behavior principles

Ø - Knowledge of inventory stocking procedures

Ø - Basic math skills

Ø - Track record of achieving sales quotas

Ø - Excellent communication skills, capable of building trusting relationships

Ø - Ability to perform in fast-paced environments

Ø - Flexibility to work various shifts

Roles and responsibilities:
Ø -Greet and direct customers

Ø -Provide accurate information (e.g. product features, pricing and after-sales services)

Ø - Answer customers’ questions about specific products/services

Ø - Conduct price and feature comparisons to facilitate purchasing

Ø - Cross-sell products

Ø - Stay up-to-date with new products/services

**Salary**: ₹13,000.00 - ₹15,000.00 per month

**Benefits**:

- Life insurance
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Retail sales: 1 year (preferred)
- showroom sales: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 8788119723

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