
Customer Support Associate
2 days ago
We are hiring for **Customer Support Associates**for our **Voice Process**. The role involves resolving customer queries via voice calls with a focus on excellent service delivery.
**Key Responsibilities**:
- Handle customer inquiries and provide resolutions via voice calls.
- Maintain high customer satisfaction with clear and effective communication.
- Adhere to shift schedules (including night shifts) and company policies.
- Ensure a typing speed of **30 WPM with 90% accuracy**.
**Mandatory Requirements**:
- **Minimum Qualification**: HS Passed (Higher Secondary).
- **Excellent verbal communication in English & Hindi** (no major MTI).
- Willingness to work in **24/7 rotational shifts**.
- No planned leaves for the **first 3 months** after joining.
**Interview Process**:
- **HR Round** - General screening.
- **Typing Test** - 30 WPM, 90% accuracy.
- **OPS Round** - General assessment.
- **Voice Versant Test** (V4 and above).
- **PMAP Assessment.**:
- **Client Round** - Video Call.
**Perks & Benefits**:
- Pick-up & drop facility for odd shifts.
- Training provided (may include night sessions).
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹16,000.00 per month
**Benefits**:
- Commuter assistance
Application Question(s):
- Are you comfortable working in 24/7 rotational shifts, including night shifts?
- Are you willing to commit to no planned leaves for the first 3 months after joining?
**Language**:
- English (required)
- Hindi (required)
**Location**:
- Kolkata, West Bengal (required)
Work Location: In person
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