Customer Support Associate

2 days ago


Kolkata West Bengal, India AMF Synergy Vision Full time

We are hiring for **Customer Support Associates**for our **Voice Process**. The role involves resolving customer queries via voice calls with a focus on excellent service delivery.

**Key Responsibilities**:

- Handle customer inquiries and provide resolutions via voice calls.
- Maintain high customer satisfaction with clear and effective communication.
- Adhere to shift schedules (including night shifts) and company policies.
- Ensure a typing speed of **30 WPM with 90% accuracy**.

**Mandatory Requirements**:

- **Minimum Qualification**: HS Passed (Higher Secondary).
- **Excellent verbal communication in English & Hindi** (no major MTI).
- Willingness to work in **24/7 rotational shifts**.
- No planned leaves for the **first 3 months** after joining.

**Interview Process**:

- **HR Round** - General screening.
- **Typing Test** - 30 WPM, 90% accuracy.
- **OPS Round** - General assessment.
- **Voice Versant Test** (V4 and above).
- **PMAP Assessment.**:

- **Client Round** - Video Call.

**Perks & Benefits**:

- Pick-up & drop facility for odd shifts.
- Training provided (may include night sessions).

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹16,000.00 per month

**Benefits**:

- Commuter assistance

Application Question(s):

- Are you comfortable working in 24/7 rotational shifts, including night shifts?
- Are you willing to commit to no planned leaves for the first 3 months after joining?

**Language**:

- English (required)
- Hindi (required)

**Location**:

- Kolkata, West Bengal (required)

Work Location: In person



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