Training Coordinator

1. Job Purpose

To drive people capability building and talent management initiatives across the organization through structured frameworks, robust processes, and data-driven insights. Responsible for enabling growth, sustainability, governance, and people centricity via training, SOP development, talent journeys, and project delivery.

2. Key Result Areas (KRAs) and Responsibilities

A. Growth & Capability Building
- Develop, execute, and continuously improve the POC Framework.
- Conduct Training Need Analysis (TNA), Training Need Identification (TNI), and deliver training interventions.
- Map training plans to business requirements and maintain a capability dashboard.
- Drive training throughput and ensure execution.
- Maintain and update records - dashboards, calendars, reports.
- Ensure closure of training milestones as per defined schedules.
- Adhere to SOPs and enable organisational process improvements.
- Develop, implement, and monitor adherence to new/existing processes and SOPs.
- Drive alignment meetings and internal communication with trainers.

B. Projects and Innovation
- Lead projects such as:

- Development of sales models and modules.
- Design and implementation of LMS & automation for training and operational processes.
- Rollout of engagement platforms.
- Support franchise onboarding and career progression programs across corporate and business units.

C. Talent Management & Employee Journey
- Manage employee lifecycle mapping and progression frameworks.
- Skill mapping and optimising talent using OSM (Organisation Structure Mapping).
- Design, execute and monitor career progression and IJP (Internal Job Posting) avenues.
- Foster retention through Individual/Organizational Development Planning (IDP/ODP/ADP).

D. Learning Journey
- Curate and update service training modules for internal/external stakeholders.
- Conduct audits to measure training delivery quality.
- Ensure TTT (Train-the-Trainer) programs are regularly conducted.
- Track trends and innovations for module enhancement.

E. Governance & Compliance
- Oversee POC operational processes and program adherence.
- Ensure preparation, adherence, and review of key documents (CPP, MAS, requisition, and hierarchy sheets).
- Lead the design and implementation of organizational SOPs and compliance processes.
- Organize regular townhalls and coordinate timely report submissions.

F. People Centricity & Organizational Development
- Champion people alignment and organizational goals.
- Create and implement career progression paths.
- Drive mutual alignment through escalations management, redressal committees, and sign-off processes.
- Support franchisee structure alignment and drive operational effectiveness at outlet level.

G. Stakeholder/Team Management
- Facilitate team education, skill development, and performance review.
- Upskill internal and external trainers/teams according to the framework.
- Timely talent recognition and remedial planning.
- Drive cross-functional team alignment and performance enhancement.

3. Key Performance Indicators (KPIs)
- % completion of capability building initiatives vs. plan
- Training attendance and throughput metrics
- Adherence to SOP and reporting deadlines
- Employee retention and internal movement statistics
- Timeliness and quality of career pathing and progression frameworks
- Stakeholder feedback: satisfaction and engagement scores

4. Short-/Mid-/Long-Term Milestones
- (Illustrative only; refer to Milestones worksheet for full list)_
- Short Term: Conduct Tell Me sessions, daily hygiene re-implementation, team KRA/KPI setting, corporate CPP framework design.
- Mid Term: Rework and alignment of training modules, mapping skill-designation alignment, mentor-buddy system post-NHOP.
- Long Term: Expansion of trainers through IJP, master module development for leadership, L&D perspective integration.

5. Requirements
- Education: Graduate in HR, Business Administration, or relevant field; specialized certifications in L&D/Talent Management preferred.
- Experience: 4-7 years in Learning & Development, Talent Management, or Capability Building roles; prior experience with SOP/process development required.
- Skills:

- Strong planning, project management, and documentation abilities
- Excellent communication, stakeholder management, and facilitation skills
- Data-driven, strong on process orientation
- Ability to develop and implement digital training tools

6. Key Relationships
- Internal: All business verticals (Salon, Skin, Clinic, Ops, etc.), Trainers, Business Heads, Corporate HR
- External: Franchise partners, Training vendors, Automation/LMS providers

7. Success Profile
- Consistently meets or exceeds defined KRAs and KPIs
- Proactive in driving business-linked interventions
- Recognised for outstanding organizational value contribution
- Demonstrated ability to enable sustainable capability building

Working days:

- 6 Days (Sunday Off)

Industry:

- Hospitality / Hotel / Wellness / Retail

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