Claims Servicing

5 days ago

Bengaluru Karnataka, India WTW Full time

**Description**:

- Interaction on claims will be with client, insurer and internal stakeholders in WTW
- Scrutinizing the data shared by the customer for accuracy of claims intimation and entering the same in the marine claims portal
- Thoroughly check documents submitted by customer and in case of discrepancies, communication to be sent back to the customer.
- Registering the claims in marine portal, keeping a track of each and every claim case using the WTW Id and Insurer claim number
- Following up with Insurer for the status of claims
- Periodic sharing of MIS to customer as per timelines agreed
- Coordinating with concerned stakeholders both at customer end and with internal stakeholders including IT team for solving any issues related to the claims process in portal.
- Dealing with issues related to claims settlement on salvage, variation in rate/assessment etc. The standard reference charts will be shared.
- Escalations/any Issues related to claims to be handled on priority & to ensure client satisfaction as per the timeline defined in the
- Coordination for assessment & settlement of claims and arranging necessary communications to be sent to garages/repairers/dealers & client**.**:

- All queries related to claims to be addressed in a timely manner as defined in the SLA
- Coordination with Insurer for issuance of marine certificates (from time to time) and if necessary may have to issue through broker credentials.

**Qualifications**:

- Proficient in handling MS-Excel
- Excellent communication

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