Claim Processor

9 hours ago

Bengaluru Karnataka, India Acko General Insurance Full time

**About Us** ACKO is a product-tech company, launched in 2016, solving real-world problems for customers, starting with insurance. And as a customer-first organization serving the digitally-savvy, ACKO’s value proposition of ‘Welcome Change’ focuses on offerings that make insurance simple and hassle-free With features such as zero commission, zero paperwork, instant renewal, same-day claim settlements, and app-based updates on claims, ACKO is a 'Welcome Change' from traditional insurers. Having said that, we are not just another conventional insurance firm, or the people consulted solely for "claims” Anchored in a tech-centric philosophy, ACKO’s approach fuels innovation, empowering us to develop comprehensive products that cater to every aspect of our customers' insurance requirements. And while we are at it, we put our Ackers at the heart of everything we do. We're not your typical 9-to-5 workplace; we're a vibrant and inclusive bunch of innovators and creators making sure every Acker’s idea matters, their voice is heard, and their growth is part of our mission. **Purpose of the Role**: We are looking for a detail-oriented claims processor to join our insurance team for processing OPD claims. You will be responsible responsibilities would include verifying and evaluating OPD claims. This involves reviewing documentation, communicating with insured and partners, and ensuring all required information is accurate and complete. Additionally, you may collaborate with various departments to facilitate the claims process efficiently and provide support to grieving individuals during the sensitive handling of such cases. Accuracy, attention to detail, and empathy are crucial in this role. **Duties & Responsibilities**: 1) Handling escalations with the stakeholders by providing resolution to their queries/request/complaints. 2) Maintaining accurate data repository for future references. 3) Should be a proactive learner. 4) Maintaining and ensuring process completion as per pre-defined TAT and Standard Operating Procedure (SOPs). 5) Co-ordinating with cross-functional departments to ensure optimal customer satisfaction. 6) Analyse and process insurance claims in a timely and accurate manner in accordance with claims policy. 7) Handling customer service mails, responding to queries and clarification. 8) Flexible in working. **Job Requirement** **Required Skills**: - Strong analytical abilities. - Interpersonal skills. - MS Office (Excel, PowerPoint and etc.) - Languages Proficiency: English, Hindi, Kannada - Excellent critical thinking and decision-making skills. - Strong customer service skills. - Working knowledge of the insurance industry.

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