Claim Processer

8 hours ago

Bengaluru Karnataka, India Acko General Insurance Full time

**About Us** ACKO is a product-tech company, launched in 2016, solving real-world problems for customers, starting with insurance. And as a customer-first organization serving the digitally-savvy, ACKO’s value proposition of ‘Welcome Change’ focuses on offerings that make insurance simple and hassle-free With features such as zero commission, zero paperwork, instant renewal, same-day claim settlements, and app-based updates on claims, ACKO is a 'Welcome Change' from traditional insurers. Having said that, we are not just another conventional insurance firm, or the people consulted solely for "claims” Anchored in a tech-centric philosophy, ACKO’s approach fuels innovation, empowering us to develop comprehensive products that cater to every aspect of our customers' insurance requirements. And while we are at it, we put our Ackers at the heart of everything we do. We're not your typical 9-to-5 workplace; we're a vibrant and inclusive bunch of innovators and creators making sure every Acker’s idea matters, their voice is heard, and their growth is part of our mission. We are looking for a detail-oriented claims processor to join our insurance team for processing International & Domestic Travel claims. Your responsibilities would include verifying and evaluating international and Domestic travel insurance claims related to policy holders. This involves reviewing documentation, communicating with beneficiaries and partners, and ensuring all required information is accurate and complete. Additionally, you may collaborate with various departments to facilitate the claims process efficiently and provide support to grieving individuals during the sensitive handling of such cases. Accuracy, attention to detail, and empathy are crucial in this role. **Duties & Responsibilities**: 1) Analyse and process insurance claims in a timely and accurate manner in accordance with claims policy. 2) Maintaining accurate data repository for future references. 3) Handling escalations with the stakeholders by providing resolution to their queries/request/complaints. 4) Should be a proactive learner. 5) Maintaining and ensuring process completion as per pre-defined TAT and Standard Operating Procedure (SOPs). 6) Co-ordinating with cross-functional departments to ensure optimal customer satisfaction. 7) Identifying process gaps and sharing inputs on process improvements. 8) Handling customer service mails, responding to queries and clarification. 9) Flexible in working. 10) Handle high-volume claim processing, including document review, data entry, and investigation. **Job Requirement** **Required Skills**: - Working knowledge of the insurance industry. - Strong analytical abilities. - Interpersonal skills. - MS Office (Advanced Excel, V-look-up, and etc.) - Languages Proficiency: English, Hindi - Excellent critical thinking and decision-making skills. - Strong customer service skills. - Ability to work under pressure. - Working knowledge of the insurance industry.

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