Back Office Sales Executive

2 weeks ago

Bhakti Nagar Rajkot Gujarat, India Saanvi Machinery Full time

**Position**: Sales & Customer Support Executive
**Department**: Sales/Customer Service
**Location**: Rajkot
**Reports To**: Sales Manager

**Job Overview**:
**Key Responsibilities**:

- **Customer Communication**:

- Receive inbound calls from existing and potential customers regarding queries on food processing machinery.
- Make outbound calls to follow up on sales leads, and introduce products and services to prospective customers.
- Maintain a polite, patient, and friendly tone while speaking with customers.
- **Sales Lead Conversion**:

- Identify potential leads from customer interactions and convert them into actual sales.
- Address customer needs and provide solutions that align with company offerings, ensuring customer satisfaction and achieving sales targets.
- Track and update lead information in the CRM system.
- **Customer Support**:

- Provide detailed product information, technical specifications, and price quotes to customers.
- Assist customers in the decision-making process by answering product-related questions and addressing concerns.
- Ensure timely follow-up with customers and keep them informed throughout the sales process.
- **Lead Generation**:

- Proactively search for and identify new sales opportunities in the market.
- Build a database of potential customers through various channels including cold calling, social media outreach, and industry events.
- **Documentation and Reporting**:

- Maintain accurate records of customer interactions, leads, and sales status.
- Prepare daily or weekly reports on lead conversion and sales activities.

**Key Skills and Qualifications**:

- Strong communication skills with a soft-spoken, courteous, and professional demeanor.
- Ability to build rapport with customers and maintain positive relationships.
- Proficiency in using CRM software and Microsoft Office Suite (Excel, Word, etc.).
- A background or interest in food processing machinery or related industries is a plus.
- Previous experience in a tele-sales or customer service role is an advantage.
- Ability to handle multiple tasks, prioritize, and meet sales targets.
- Positive attitude, problem-solving skills, and a customer-focused approach.

**Working Hours**:
9 AM to 7 PM, Monday to Saturday

Pay: From ₹8,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Internet reimbursement

Schedule:

- Day shift

Supplemental Pay:

- Commission pay

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)

Work Location: In person

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