Customer Service Representative

2 weeks ago

Pune Maharashtra, India Binated Full time

**Responsibilities**:

- Strong command over written English (grammatically correct written English)
- Ensuring customer satisfaction through prompt responses and query resolution
- Coordinate with internal team for issue resolving & coordination with customer
- To ensure that tasks are completed daily and in a timely manner
- Respond to customers in tickets issues, follow-ups, etc.
- Should be well versed with MS Office

**Mandatory Requirements**
- Should be ready to work in Night shifts and 5 days working.
- Should be ready to Work from Office

**Soft Skills**:

- Excellent verbal and written communication skills
- Should possess prioritizing and organizing skills
- Logical and reasoning abilities to take right decisions to resolve customer’s issues.
- Result oriented who can drive towards stringent targets.
- Passion for Customer Services and enhancing customer experience
- Should be punctual and responsible with work

**Should have the passion to learn and grow**

Pay: ₹175,000.00 - ₹350,000.00 per year

**Benefits**:

- Provident Fund

Schedule:

- Fixed shift
- Monday to Friday
- Night shift
- US shift
- Weekend availability

Supplemental Pay:

- Overtime pay
- Shift allowance
- Yearly bonus

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- What is your current CTC?
- What is your current location ?
- What is your salary expectations?
- How much experience do you have?

**Education**:

- Higher Secondary(12th Pass) (required)

**Language**:

- English (required)

Shift availability:

- Night Shift (preferred)

Work Location: In person

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