Ucc Service Owner

7 days ago

Thiruvananthapuram Kerala, India UST Global Full time

9 - 12 Years
- 1 Opening
- Trivandrum

**Role description**:
We are seeking an experienced **Unified Communication and Collaboration (UCC) & Mobility Service Owner** to lead the design, delivery, and governance of enterprise-wide collaboration and mobile services. This strategic role is instrumental in driving adoption, efficiency, and innovation across platforms like **Microsoft 365 (Exchange, Teams, SharePoint, OneDrive)**, **Mimecast**, and **Data Loss Prevention (DLP)** technologies, while also ensuring secure and compliant **BYOD** and **corporate mobile device** management.

**Key Responsibilities**:

- Act as the service owner for UCC and mobility platforms, ensuring service excellence, security, and user satisfaction.
- Lead end-to-end design, implementation, and lifecycle management of M365 services (Teams, Exchange Online, SharePoint, OneDrive).
- Oversee enterprise mobility services for both iOS and Android (BYOD and corporate devices).
- Align collaboration and mobility strategies with business goals, acting as the SME for all related technologies.
- Define and govern standards, SLAs, KPIs, and service improvement plans for UCC and mobility services.
- Drive automation, standardization, and operational efficiency across all collaboration platforms.
- Manage vendor relationships and service delivery of third-party partners.
- Lead large-scale rollouts, migrations, and upgrades across regions and functions.
- Deliver user education and support, including VIP and executive enablement.
- Stay informed of market trends and emerging technologies to future-proof services.

**Required Qualifications**:

- Bachelor’s or Master’s degree in IT, Computer Science, or related field.
- 15+ years of overall IT experience, with 10+ years in UCC/Mobility leadership or service ownership roles.
- Strong expertise in the **Microsoft 365** ecosystem**:Exchange Online, Teams, SharePoint, OneDrive**.
- Hands-on management of **EMM/MDM** solutions for both corporate-owned and BYOD devices.
- Solid understanding of regulatory and compliance frameworks (e.g., GDPR, HIPAA).
- Proven track record in ITIL-based service management, stakeholder engagement, and vendor management.
- Strong communication, governance, and change management capabilities.

**Preferred Certifications**:

- **Microsoft 365 Certified: Enterprise Administrator Expert**
- **Microsoft Teams Administrator Associate**
- **Microsoft Certified: Security, Compliance, and Identity Fundamentals**
- **ITIL v4 Certification**
- **CISSP** (Certified Information Systems Security Professional) - preferred

**Key Skills**:

- Microsoft 365
- Microsoft Teams
- Microsoft SharePoint
- Exchange Online
- Data Loss Prevention (DLP)
- Mimecast
- Enterprise Mobility (EMM/MDM)
- Compliance & Governance
- ITIL Processes

**Skills**:
M365,Microsoft Sharepoint,microsoft teams

**About UST**:
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

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