Esp

1 week ago

Gurgaon, India PVR Cinemas Full time

**LOCATION:

.**

**JOB TITLE**:
Entertainment Service provider(ESP)

**DEPARTMENT**

Operations

**REPORTS TO**:
Duty Officer

**JOB PURPOSE**:
To provide excellent service to patrons so that their experience will be worth remembering.

**SCOPE**:
Direct Reportees : None

Indirect Reportees : None

External Agencies : None

Opex : All manpower costs and operating costs like COGs etc for Gold class property (except CAM/Rentals for the Cinemas).

**DUTIES AND RESPONSIBILITIES**:

- To personally greet the customers and other affluent people at each touch point with correct salutation
- Service on seat, suggestive & Up selling,
- Efficient Cash handling, inventory management at POS
- Customer query handling
- Well versed with Movie synopsis and genre
- Maintaining all required registers for PVR classic
- Taking effective orders and satisfying the customers
- Box office handling, ticketing and reporting

**SPECIFICATIONS**:
Qualification:
1. **Educational**: 10+2

2. **Professional**: Certificate course or diploma in hospitality/Hotel Management

Experience: 0-1years in a similar role in a reputed organisation in Service/Hospitality/Retail industry.

Working conditions: In Cinemas

Competencies:

- Proficiency in using MS Office
- Team Building Skills
- Interview Skills
- Strong operational background in a multi-location business;
- Creative thinker with high degree of integrity and discipline;
- Strong knowledge of consumer/cultural trends;
- Interpersonal and negotiating skills;
- Well-developed relationship building skills;
- Excellent conflict resolution skills;
- Self-motivation and drive towards winning and a “can do” attitude;
- Fluency in English

Salary Range**:INR 1- 1.5 LPA

**OTHER SPECIFICATIONS**:
**APPROVED BY**:
**HOD**

**COO/CEO**

**CORPORATE HR/CHRO**

**NAME**:
**SIGNATURE**:
**DATE**:
**Job Types**: Full-time, Fresher

**Salary**: ₹10,000.00 - ₹11,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Ability to commute/relocate:

- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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