Telecaller / Sales & Support Executive

1 week ago

Dharavi Mumbai Maharashtra, India WebKaam Infotech Full time

**KEY RESPONSIBILITIES**:
**Client Communication & Telecalling**
- Handle incoming and outgoing calls to clients in a professional and courteous manner.
- Call potential leads generated from online ads and marketing campaigns (cold calling).
- Explain company services and products clearly and effectively.
- Conduct follow-up calls for sales, service feedback, and client engagement.
- Maintain call logs and client interaction records accurately.

**Sales & Marketing Support**
- Assist the sales team in generating leads and closing deals.
- Promote ongoing services and offers to existing and potential clients.
- Maintain CRM and track leads and conversion status.
- Provide insights and suggestions to improve lead conversion and client outreach strategies.

**Client Coordination & Documentation**
- Assist in coordinating with clients for pending tasks, approvals, or updates.
- Follow up on client queries, service renewals, or payment reminders as needed.
- Maintain and update records using Excel, Word, and Google Sheets.
- Support document management and internal communications.

**Customer Support & Admin Tasks**
- Resolve customer queries or escalate to relevant departments if required.
- Support the digital marketing team in managing customer responses and inquiries.
- Assist with general administrative duties and day-to-day office operations.

**Skills Required**:

- Strong verbal and written communication skills (English, Hindi & Marathi).
- Confident, polite, and persuasive telephone manner.
- Good knowledge of Microsoft Office (Excel, Word) and Google Workspace.
- Basic understanding of sales, CRM, and digital marketing is a plus.
- Self-motivated and goal-oriented.
- Ability to handle multiple tasks and work in a team.

**Qualification**:

- Minimum 12th pass or Graduate in any stream.
- Prior experience in telecalling, customer support, or sales will be an advantage.
- Must have a personal laptop.

**Why Join Us?**

Opportunity to grow in a digital-first company
Learn sales, customer relationship management, and marketing
Friendly work culture and supportive team
Performance-based incentives (if applicable)

**Job Types**: Full-time, Fresher

Pay: ₹8,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Internet reimbursement
- Paid sick time
- Paid time off

Schedule:

- Day shift
- Monday to Friday
- Morning shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Dharavi, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Higher Secondary(12th Pass) (required)

**Language**:

- Hindi (preferred)
- English (required)

**Location**:

- Dharavi, Mumbai, Maharashtra (preferred)

Work Location: In person

Application Deadline: 10/06/2025
Expected Start Date: 15/06/2025

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