Field Services Mobility

5 days ago

Gurugram Haryana, India NCR Atleos Full time

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

We need a skilled Field Services Mobility and Oracle EBS technical resource with Oracle Fusion / Oracle Cloud knowledge professional to join our team as an Enterprise Services Support Analyst. As an Enterprise Services Support Analyst, Resource will be responsible for Supporting Services Applications. Working knowledge of Oracle Field Services module, Oracle Field Service Mobility Module and strong technical Oracle EBS, Java, Oracle SQL and Oracle PL/SQL skill is required. Resource will be responsible to collaborate with cross-functional and technical teams to develop and support efficient solutions.

Responsibilities:

- Diagnose and Resolve Issues -Experience in Incident and Problem Management, Identify and troubleshoot Incidents, providing effective solutions, able to solve complex analytical problems and provide recommendations.
- User Support: Assist users with technical inquiries, guiding them through problem-solving steps.
- System Maintenance: Conduct regular system checks, install updates, and ensure security measures are in place.
- Documentation: Maintain records of issues and solutions to improve future support strategies.
- Troubleshoot and resolve issues related to integration flows and data connectivity.
- Determine the technical design in their area of concern, within the architectural guidelines.
- Conduct research, design, prototype, and other exploration activities.
- Deploy the work products to staging and production.
- Strong knowledge and hands-on experience on Oracle EBS R12
- Hands-on experience using Git for version control experience and experience on ServiceNow.
- Expert level in Unix, Java, SQL and PL/SQL Skill and knowledge of ESB Sonic.
- Strong analytical and problem-solving skills.
- Experience in data migration/conversion using SQL*Loader and Import and Export.
- Collaborate with internal stakeholders and external vendors to gather requirements.
- Analyse data and requirement to develop efficient and scalable solutions.
- Develop program logic per user stories by working closely with the Product Owner.
- Ability to work collaboratively with cross-functional teams.
- Resource should be open to work in Shifts.
- Excellent communication skills

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

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