Front Office Assistant
22 hours ago
**Key Responsibilities**:
- Greet guests with a warm and professional attitude.
- Handle check-ins, check-outs, and reservation procedures using **HotSoft** and **Treebo PMS**.
- Manage room assignments, billing, and payment processes efficiently.
- Maintain front office records, guest logs, and reports.
- Coordinate with housekeeping and other departments for smooth guest service.
- Resolve guest queries, complaints, and requests promptly.
- Monitor OTA bookings, direct bookings, and corporate reservations.
- Follow all brand standards and property SOPs.
**Required Skills**:
- **Minimum 1 year experience** in front office operations.
- Proficient in **HotSoft PMS** and **Treebo management portal**.
- Strong communication and interpersonal skills.
- Basic accounting or billing knowledge preferred.
- Good command of English and Malayalam.
**Job Types**: Full-time, Permanent
Pay: ₹10,000.00 - ₹14,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Food provided
- Provident Fund
Schedule:
- Morning shift
Work Location: In person
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