Customer Support Associate

10 hours ago

Bengaluru Karnataka, India Nxtify Technologies Private Limited Full time

**Job description**

Paisa Wapas is hiring for a Customer Support Associate

Location: HSR Layout, Bengaluru

Experience: 1-2 years

**Responsibilities and Duties**
- Help in improving processes to optimise the better customer experience.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Maintaining records of customer interactions.
- Manage key operational metrics on Service delivery, TAT management.
- Follow communication procedures, guidelines and policies.
- Appropriate and timely follow-ups for issue /complaint resolution wherever required.
- Identifying and assessing customer's needs to achieve satisfaction
- Escalate unresolved queries to respective departments for accurate redressal.

**Required Experience, Skills and Qualifications**
- Excellent verbal and written **Hindi and English** communications skills.
- Telgu and Tamil Proficiency would be an added advantage.
- Willing to learn new things and pro-activeness.
- Immediate joiners are preferred.
- Ability to work in a fast-paced metric-driven environment with proficient multitasking

**Job Types**: Full-time, Permanent

**Salary**: ₹18,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Customer service: 1 year (required)

**Language**:

- Hindi (required)
- English (required)
- Telugu (preferred)

Ability to Commute:

- Bangalore, Karnataka (required)

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