Customer Success Business Partner

At Anaplan, we are a team of innovators who are focused on optimizing business decision-making through our leading scenario planning and analysis platform so our customers can outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers' success and to our Winning Culture.

Our customers rank among the who's who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies that rely on our best-in-class platform.

Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals and we have fun celebrating_ _our wins.

Supported by operating principles of being strategy-led, values-based and disciplined in execution, you'll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and be your best self

At Anaplan, we are a team of innovators who are focused on optimizing business decision-making through our leading scenario planning and analysis platform so our customers can outpace their competition and the market.
What unites Anaplanners across teams and geographies is our collective commitment to our customers' success and to our Winning Culture.
Our customers rank among the who's who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies that rely on our best-in-class platform.
Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals and we have fun celebrating_ _our wins.
Supported by operating principles of being strategy-led, values-based and disciplined in execution, you'll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and be your best self

**Anaplan is looking for a highly driven and dynamic Customer Success Business Partner (CSBP)** **to join the Customer Success team in Mumbai, India. **_The CSBP will be primarily responsible for the successful deployment, enablement, adoption, and ongoing health of our customers and their Anaplan solutions_. Acting as a trusted advisor for customers, the CSBP will work alongside our Partners and Professional Services team to drive customer outcomes and ensure Anaplan delivers high ROI. As the primary customer contact for any platform challenges, the CSBP will handle critical issues and ensure customer satisfaction.
**This is what you will do at Anaplan**
- Manage a portfolio of customers with the primary goal of driving adoption, expansion, retention and maximizing ROI
- Act as a _trusted adviser_ to our customers throughout the value delivery life cycle, helping them achieve business objectives and transform their processes using Anaplan.
- Work with customers to understand pain points and guide them on how Anaplan solutions can address their specific needs
- Build and present Success Scorecards during QSRs (Quarterly Success Reviews) with Executive sponsor and senior stakeholders
- Grow the Anaplan footprint by conducting workshops to build customer mindshare on new use cases and solutions resulting in upsell or cross sell opportunities.
- Own key relationships with customers and proactively maintain high levels of engagement with a focus on increasing customer satisfaction and loyalty
- Act as the voice of customer to our internal stakeholders, including flagging and managing risks, advocating for their needs and ensuring alignment on objectives.
- Identify renewal risk and work with Renewal managers and Account executives on a mitigation plan
- Advise customer on developing a Center of Excellence or similar governance structure to enable customers self-sufficiency on Anaplan
- Develop customer success assets and playbooks and help drive customer references and case studies

**Your Qualifications**
- 8+ years of work experience in customer success, presales or management consulting
- Prior experience with Enterprise performance management (EPM), Enterprise Planning & Analytics is a must
- Bachelor's degree, with focus on business, finance, marketing, operations, supply chain. CA/MBA a plus.
- Excellent communication skills with an ability to interact with C suite and other stakeholders in a consultative setting
- Familiarity with value selling and ability to do discovery with customers
- Experience understanding, translating, and optimizing client processes is a plus
- Subject matter expertise in planning and modelling with specialisation in either Supply Chain, Finance or Sales is a plus

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