Ind Benefits Processor Ii

Posting Description:
**Job Title**

Benefits Processor II

**Job Code**

111487

**Location**

Gurgaon

**Business Unit**

OLB Health COE

**ARL Level **(1 - 9)

8.2

**Night Allowance**
- INR 300/night

**Education**

Graduate**Work Experience**

1 - 2 Years of experience in relevant field

**Shift Timings**

5 pm to 2 am

**Aon Overview**

We are a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance

**Scope**

**Business Overview**

**Work Description/Role Summary**:
***

**Role overview: (Detailed role description 10-12 lines)**

Aon Health & Benefits offer market-leading consulting, broking and delivery services to clients and their employees across organizations of all sizes, geographies and industries. These offerings include: end-to-end solutions to benefits management, alignment of your benefit plans with corporate strategy and policies, considerable purchasing leverage, systematic and structured approachIn addition to the core responsibilities, the Colleague will have a specific focus depending on the functional business area:
- **Flexible Benefits Administration**
- Colleagues administer benefit schemes for the employees of our clients. The Colleague is responsible for generating reports on member activity and responding to queries from members, providers and clients.- **Online Benefits - Administration**
- The colleague provides OLB support by administering census information and payroll files of our clients in accordance with SLA timeframes and requirements.- **Online Benefits - Claims**
- The colleague provides OLB support by adjudicating OLB claims and ensuring that claims are reviewed and processed in accordance with the client’s benefits plan and within the required SLA timeframes.- **Online Benefits - Helpdesk support**
- The colleague provides support to the contact center by answering calls and responding to enquiries that arrive through the various channels and resolves matters in accordance with SLA requirements and timeframes.- The Colleague provides high quality administration support for internal and external clients. The Colleague also supports team members and coordinates the work in the team by:
- Learning about clients, systems and tools and being proficient in processing and checking.
- Achieving team and individual targets (KPIs, SLAs, quality targets).
- Sharing best practice with colleagues through process and tool training.
- Identifying issues with processes handled in teams and driving a process to find and implement solutions.
- Implementing changes to tools and documentation needed to support effective service delivery.
- Participating in new client implementations & understand the reporting.
- Building strong relationships with client teams, peers & displaying team work
- Maintaining required technical knowledge and behavioral standards and expertise, especially all regulatory and statutory requirements.
- Managing complex processing and ensuring transactions are performed in line with the signed off procedures and agreed deadlines.
- Reviewing processing calendar and making sure all daily processes are completed

**Skills & Knowledge Requirements: Mandatory Skills (Behavioral)**

**Mandatory Skills (Specialized)**

**Good To Have**:

- Should be well versed with basic tool functionalities for creating, editing and formatting presentation
- Should be flexible, keen on taking initiatives, accountable and have a collaborative approach with fellow colleagues
- Basic Knowledge of Excel with commonly used functions (LEFT, LEN), math functions (SUM, PRODUCT), statistical functions (AVERAGE, COUNT), logical functions (IF, OR) and lookups
- Should be well versed with basic tool functionalities for creating, editing and formatting PowerPoint presentation
- Basic knowledge of Domain
- Stakeholder Management
- H&B Domain Knowledge
- TBS (GI) Tool Knowledge