Ind Benefits Analyst I

Job Title- IND Benefits Analyst ISolution Line- Health SolutionsPosition type- Full TimeWork Location- GurgaonWorking style- HybridCab Facility- YesShift Time- 5 30pm to 2 30 am Night Shifts People Manager role NoRequired education and certifications critical for the role-GraduatesRequired years of experience -2-4 years of work experience in relevant fieldAON IS IN THE BUSINESS OF BETTER DECISIONSAt Aon we shape decisions for the better to protect and enrich the lives of people around the world As an organization we are committed as one firm to our purpose united through trust as one inclusive diverse team and we are passionate about helping our colleagues and clients succeed INFORMATION ABOUT THE BUSINESSAon Health and Benefits takes a long-term view of benefits management that aims to help companies achieve a balance between using benefits as a retention tool and managing escalating costs These offerings include end-to-end solutions to benefits management alignment of your benefit plans with corporate strategy and policies considerable purchasing leverage systematic and structured approach GENERAL DESCRIPTION OF ROLE The colleague will have a specific focus depending on their functional area The Colleague is responsible for generating reports on member activity and responding to queries from members providers and clients The Colleague participates in and leads change projects that will affect the work of the team and renewals coordinating and running testing on changes and updating knowledge documents The Colleague may also be responsible for coordinating the work of the team and supporting team members JOB RESPONSIBILITIES The Colleague provides high quality administration support for internal and external clients being the technical expert in the team and sharing their expertise by Being a SME for processes clients systems and tools and being proficient in processing and checking Producing and analyzing reports as required for internal and external clients and requirements SLA reporting Identifying issues with processes handled in teams and driving a process to find and implement solutions Implementing changes to tools and documentation needed to support effective service delivery Owning and maintaining existing requirements documents and file specifications keeping them up to date and incorporating changes to policies and or legislation Implementing recovery plan actions assigned by SDC Leading small client projects Change Requests Renewals and executing complex testing as directed by Test Coordinator or SDC Prioritizing maestro tickets for assigned clients Sharing best practice with colleagues through process and tool training Taking part in both internal and external audits Being a role model in the team by giving constructive feedback to colleagues to improve performance and supporting the Manager Coordinating and participating in client projects that will impact the work of teams and domains Building strong relationships with client teams client representatives and third-party providers Achieving team and individual targets KPIs SLAs quality targets Maintaining required technical knowledge and behavioral standards and expertise especially all regulatory and statutory requirements SKILLS COMPETENCIES REQUIRED Should be well versed with basic tool functionalities for creating editing and formatting presentation Business communication skills email and conference calls and fluent with English language Should be flexible keen on taking initiatives accountable and have a collaborative approach with fellow colleagues Advanced Domain knowledge Proficient with MS Excel logical financial math statistical and information functions Lookups Pivot Table Dynamic Pivots Dashboards Stakeholder Management HOW WE SUPPORT OUR COLLEAGUESIn addition to our comprehensive benefits package we are proud to be an equal opportunity workforce At Aon we believe a diverse workforce is an innovative workforce Our agile inclusive environment allows colleagues to manage their wellbeing and work life balance while empowering you to be your authentic self Furthermore all colleagues enjoy two Global Wellbeing Days each year encouraging them to take time to focus on themselves We offer a variety of workstyle options through our Smart Working model but we also recognize that flexibility goes beyond just the place of work and we are all for it Our continuous learning culture inspires and equips colleagues to learn share and grow helping them achieve their fullest potential As a result Aon colleagues are more connected more relevant and more valued LI-RG22542505