Process Trainer

3 days ago

Kolkata, India Tekraa Private limited Full time

**Job Responsibilities-**
- Ensure successful execution of training needs
- Measure program training effectiveness
- Send reports/MIS to the Operations team on the progress/pending status of activities
- Review content at regular intervals to ensure all updates are incorporated
- Participate in Internal & External Calibrations
- Manage Knowledge Check for New Hires & Production Staff
- Should be aware about terminologies like TNI, TNA, BQM, Throughput etc.

**Knowledge, Skills and abilities-**
- Very Strong written and verbal communication skills (English)
- Customer/ Client Handling Skills
- Experience in any product/process/soft skill/up-skilling training
- Open to Work in 24X7, 6 days working Rotational

**Salary**: ₹20,000.00 - ₹40,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Kolkata, Kolkata - 700135, West Bengal: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Years of experience in BPO sector ?
- Years of experience as Process Trainer in BPO ?

**Education**:

- Bachelor's (preferred)

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