Process Trainer

1 week ago

Ghansoli Navi Mumbai Maharashtra, India Crecer Inteligente Full time

Brief:
**Responsibilities**:

- Train fresh new hires selected for respective client campaign(s) on all items related to product, process, Telesales, telephone etiquettes and other Call Center requirements.
- Identify training needs for existing employees of select campaign(s) and conduct periodic training sessions in order to help improve the overall performance of the campaign.
- Develop and constantly improve and update Process and Sales training modules, in order to ensure maximum training efficiency at all times.
- Strong focus on quality assurance and compliance requirements as needed for select client campaign(s).
- Handle customer inquiries, and other customer calls periodically in order to stay in close contact with reality and understand the actual issues encountered by the employee(s) on the production floor, and to thereby make use of the learnings to further improve the overall training process.
- Develop and conduct simulation tests, and other forms of assessments to evaluate trainees and existing employees on a periodic basis and to identify knowledge gaps; and thereafter coach them basis the needs identified.
- Keep track of and publish daily reports with regard to trainees in the training batch, and thereafter publish weekly reports.
- Responsible for periodically auditing calls along with making detailed notes of observations for feedback, as and when needed and to make use of the observations to further improve the training process.
- Conducting coaching sessions with the Trainees one to one and/or in group to help improve performance.
- Document training, feedback and coaching sessions with proper sign-offs and records management.
- Maintain supervision and ensure that all company policies are observed and duly followed by the respective Trainees.

Experience Requirement:

- Proven work experience as a Process or Sales Trainer in a Call Center for a minimum of 6 to 9 months
- Work experience Training or Coaching Telesales employees in a US voice process setting is preferred

Academic Requirement:

- HSC or Bachelor’s or Master’s in any stream (except Engineering, Medical Science)
- Call Center related certifications are a plus
- Training related certifications are a plus

Skill Requirement:

- Knowledge of MS Office suite with proficiency in MS Excel, Word, PowerPoint preferred
- Good interpersonal, customer service, verbal and written communication skills
- Positive and patient approach to work with problems/issues
- Ability to multitask and remain calm under pressure
- Strong coaching and feedback skills, ability to motivate Trainees
- Ability to exhibit a very polite, courteous and professional approach at all times

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹45,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Evening shift
- Fixed shift
- Monday to Friday
- Night shift
- US shift
- Weekend availability

Supplemental Pay:

- Commission pay
- Joining bonus
- Performance bonus
- Quarterly bonus
- Yearly bonus

**Experience**:

- Sales Trainer: 1 year (required)

Work Location: In person

**Speak with the employer**
+91 8828069275

  • Process Trainers

    7 days ago

    Ghansoli, Navi Mumbai, Maharashtra, India ASC Full time

    Arsenius Skill Capital is Hiring - Process Trainers (Travel & Tourism) Location: Navi Mumbai CTC: 6.50 lac p.a processtrainer #ticketing #reservations #jobsintravel #traveltrainer Requisite: Knowledge on Galileo / Amadeus Mandatory. Should have trainer experience and should be a trainer on pappers for a travel process Good communication skills. Smart and...

  • Process Trainer

    2 weeks ago

    Navi Mumbai, Maharashtra, India Hemocean outsourcing Full time

    Process Trainer Experience - 1 Year As Trainer ( General Insurance Process ) Location - Airoli Salary - 25k to 28k Inhand Qualification - HSC Immediate Joiner **Job Types**: Full-time, Permanent **Salary**: ₹19,392.50 - ₹26,812.74 per month Schedule: - Day shift Application Question(s): - Experience - 1 Year As Trainer ( General Insurance...

  • Process Trainer

    1 week ago

    Navi Mumbai, India Melda HR Services Full time

    1) Require process trainer from Banking, Sales or Collection Process, highly preferred from Banking/ BPO background for one of the leading bank in India 3) 1+ years of Experience required as a trainer. 4) Age 25 to 35 can apply 5) Immediate Joiners preferred or Notice period of 15 days can also apply 6) Location - Navi Mumbai **Job Types**: Full-time,...

  • Process Trainer

    17 hours ago

    Navi Mumbai, India Melda HR Services Full time

    1) Require process trainer from Banking, Sales or Collection background, highly preferred from Banking/ Collection for one of the leading bank in India 3) 1+ years of Experience required as a trainer. 4) Age 25 to 35 can apply 5) Immediate Joiners preferred or Notice period of 15 days can also apply **Job Types**: Full-time, Regular /...

  • Process Trainer

    17 hours ago

    Navi Mumbai, India Hunt Mantra Full time

    Job Title - Process Trainer Location - Navi Mumbai **Must have at least 1 yr experience in process or voice training in any **_**BPO**_ **Working days - Monday to Saturday** Immediate Joiners preferred **Job Types**: Full-time, Regular / Permanent **Salary**: Up to ₹500,000.00 per year Ability to commute/relocate: - Navi Mumbai, Maharashtra:...

  • Process Trainer

    1 week ago

    Mumbai, Maharashtra, India Jobeefie pvt Ltd Full time

    **Urgent hiring for PROCESS TRAINER AT MALAD, MUMBAI Location for an INTERNATIONAL PROCESS** Designation - Process Trainer Salary - Upto 8 LPA + travel Ticket + Accommodation (15 days) Location - Malad, Mumbai Need relevant experience of process trainer in international process with outstanding communication skills in English Immediate Joiner (Buy out...

  • Process Trainer

    1 week ago

    Malad, Mumbai, Maharashtra, India Jobeefie pvt Ltd Full time

    Urgent hiring for PROCESS TRAINER AT MALAD, MUMBAI Location for an INTERNATIONAL PROCESS Designation - Process Trainer Salary - Upto 8 LPA + Travel Ticket + Accommodation (15 days) Location - Malad, Mumbai Need relevant experience of process trainer in international process with outstanding communication skills in English Immediate Joiner (Buy out...

  • Process Trainer

    6 days ago

    Navi Mumbai, Maharashtra, India Teleperformance (TP) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are looking for a skilled Process Trainer to join our team in the BPO/Call Centre industry. The ideal candidate will have 2 to 6 years of experience and be based in TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED.Roles and ResponsibilityDevelop and implement effective training programs for employees.Conduct regular training sessions to enhance employee...

  • Sales Trainer

    18 hours ago

    Ghansoli, Navi Mumbai, Maharashtra, India EZO Technologies Pvt Ltd Full time

    **About Ezo**: **Company Address **:Building No.2, B-Wing, 1st Floor, Sector-2, Millennium Business Park, Mahape, Navi Mumbai - 400701. **About Role**: We are seeking a dynamic and experienced Sales Trainer to join our team. The Sales Trainer will be responsible for developing, implementing, and delivering comprehensive sales training programs to our...

  • Process Trainer

    1 week ago

    Sanpada, Navi Mumbai, Maharashtra, India brocus it solutions pvt ltd Full time ₹ 84,000 - ₹ 1,20,000 per year

    Greetings from Brocus IT SOLUTIONS PVT LTDPosition : Process Trainer ( International BPO )Roles and responsibilities :Candidates should deliver soft skills and technical skills training on all aspects.Should able to deliver training sessions and also the support on the job training during their transition on the floor.Including conducting skills gap...