Chief Technology Officer

**About US**

At **Salasar Services Insurance Brokers Pvt. Ltd.**, we are committed to delivering **transparent, client-focused, and technically robust insurance broking services** across India. Our growth journey is built upon a strong foundation of trust, operational excellence, and a deep understanding of evolving risk landscapes across industries

**Key Responsibilities**:
**Technology & AI Strategy**
- Develop and implement the organization's overall technology vision, focusing on AI-driven process automation, data intelligence, and customer-centric digital solutions.
- Define and lead the **AI adoption roadmap** for underwriting support, pricing analytics, claims management, accounts receivable management, and customer service automation.

**Product & Platform Development**
- Oversee the development of internal AI tools and platforms to enhance underwriting decision support, claims analysis, risk management, receiving reconciliation (end to end process management) and client servicing.
- Manage the enhancement and scalability of existing CRM, Policy Management, and digital customer engagement platforms.

**Data Strategy & Analytics**
- Build robust AI/ML models and analytics frameworks to convert business data into actionable insights.
- Develop predictive models for customer risk profiling, claims forecasting, premium optimization, and process efficiency metrics.

**Process Automation & Operational Efficiency**
- Drive adoption of AI technologies like OCR, NLP, Chatbots, and RPA across operational processes.
- Reduce manual intervention in policy issuance, documentation review, claims advisory, and regulatory reporting through AI-based automation.

**IT Infrastructure & Cybersecurity**
- Ensure secure, scalable, and agile IT infrastructure capable of supporting AI and data-driven operations.
- Lead cybersecurity strategies to protect sensitive customer, claims, and policyholder data.

**Team Leadership & Vendor Management**
- Build and mentor a high-performance, AI-literate tech team.
- Manage relationships with AI solution vendors, software providers, and digital partners.

**Leadership & Business Collaboration**
- Act as a strategic advisor to the CEO and Board on emerging technologies and digital business models in the insurance broking sector.
- Collaborate with underwriting, claims, finance, and sales teams to align technology initiatives with business goals.

**Key Requirements**:
**Education**:

- Bachelor’s or master’s degree in computer science, AI, Data Science, Engineering, or a related discipline.
- Executive certifications in AI/ML, Data Strategy, or Insurance Technology would be advantageous.

**Experience**:

- **15-18 years of progressive technology leadership experience, including 5+ years in AI/ML-driven projects.**:

- Strong experience in BFSI/Insurance domain, preferably in General Insurance or Insurance Broking.
- Proven track record of driving enterprise digital transformation and AI adoption.

**Technical Expertise**:

- Deep understanding of AI/ML frameworks (TensorFlow, PyTorch), RPA, NLP, OCR, and predictive analytics.
- Hands-on experience in data platform management, cloud technologies (AWS/Azure/GCP), and cybersecurity best practices.
- Familiarity with insurance broking systems like CRM, ERP, Claims Management, and Regulatory Tech (RegTech) tools.

**Leadership Competencies**:

- Visionary leadership with strategic problem-solving skills.
- Strong business acumen and understanding of general insurance broking operations.
- Excellent stakeholder management and cross-functional collaboration abilities.

**Key Deliverables / KPIs**:

- Execution of AI-driven process automation projects
- Reduction in underwriting and claims advisory turnaround time
- Uptime and security of digital platforms and IT infrastructure
- Customer engagement metrics via AI-driven channels
- ROI on technology investments and operational cost optimization

Pay: Up to ₹3,000,000.00 per year

Work Location: In person