Customer Success Associate

3 days ago

Gurugram Haryana, India Global Education Institute Full time

**Customer Success Associate - Domestic Process (PhonePe - MX/CX)**

**Location**: Gurugram, Haryana - 122016
**Work Mode**: Work from Office

**Job Overview**

We’re hiring **Customer Success Associates (Domestic Process)** for **PhonePe - MX/CX**.
This role involves interacting with customers via voice support to resolve queries, handle concerns, and ensure a seamless experience. You’ll be the voice of PhonePe, ensuring every customer interaction is helpful and positive.

**Salary**
- **Fresher**: ₹23,000 CTC/month
- **Experienced**: ₹25,000 CTC/month

**Shift Details**
- **24/7 Rotational Shifts** (6 days working, 1 weekly off)
- **For Female Employees**: 7 AM - 8 PM window

**Qualification & Experience**
- **Education**: Graduation (mandatory)
- **Experience**:Freshers** & Experienced - Both Welcome

**Requirements**:

- Excellent verbal and written communication skills in **English & Hindi**:

- Strong interpersonal and problem-solving abilities
- Prior experience in **customer service or telesales** preferred
- Comfortable working in **rotational shifts**

**Key Responsibilities**
- Handle **inbound and outbound customer calls** professionally
- **Resolve customer queries** efficiently and maintain satisfaction levels
- **Document call details** and maintain accurate records in the system
- Follow company policies and ensure a high level of service quality

**Benefits**
- Competitive salary up to ₹25,000 CTC/month
- 6-day working schedule with 1 weekly off
- Professional, growth-oriented work environment
- Opportunity to work with a leading digital payments platform

Join our dynamic customer experience team and build your career with **PhonePe**.

**Job Types**: Full-time, Permanent, Fresher

Pay: Up to ₹25,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund

**Experience**:

- Telemarketing: 1 year (required)

**Language**:

- English (required)

**Location**:

- Gurugram, Haryana (required)

Work Location: In person

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