Csr - Customer Service Representative

4 days ago

Fort Mumbai Maharashtra, India HR Tacticians Full time

**Pay**: ₹20,000.00 - ₹25,000.00 per month

Job description:
Designation: Customer Service Executive - E-commerce

Location: Fort

Work Schedule: Monday to Saturday (10:30 AM - 6:30 PM) from the office

Experience: Minimum 1 year in customer service or a similar role

Industry: E-commerce

Job Overview:
Key Responsibilities:
1. Handle inbound and outbound customer calls professionally and resolve queries efficiently.

3. Provide order updates, assist with returns/exchanges, and resolve complaints.

4. Maintain accurate customer records and update CRM software.

5. Coordinate with internal teams (logistics, operations, etc.) to ensure smooth resolutions.

6. Ensure excellent customer experience and maintain brand reputation.

**Requirements**:
Minimum 1 year of experience in customer service (preferably in e-commerce).

Excellent verbal and written communication skills.

Proficiency in using CRM software and Microsoft Office.

Ability to handle high call volumes while maintaining professionalism.

Strong problem-solving skills and a customer-first attitude.

Gender
- Female

Age
- 19 To 27

Education
- Any Graduate/ Diploma

Perks & Benefits:
Supportive team environment.

Growth opportunities within the brand.

Company
- The Black Box Co.

Thanks & Regards

Jyoti Singh

Pay: ₹10,632.35 - ₹33,483.66 per month

**Language**:

- English (required)

Work Location: In person

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