Tele Caller Executive

4 days ago

Boring Road Patna Bihar, India Flaviant Network Private Limited Full time

Flaviant Network Pvt. Ltd. is an innovative ed-tech company focused on providing online and offline learning solutions for Civil Services Examination aspirants. Our mission is to empower students with the right resources and guidance to succeed in one of India’s most challenging competitive exams.

**Position Overview**:
We are seeking enthusiastic and results-driven Telecallers for Forum IAS to join our team. As a Telecaller, you will play a vital role in connecting with prospective students, providing information about our courses, and helping them understand the benefits of our educational offerings.

**Key Responsibilities**:

- Make outbound calls to potential students and parents to provide information about Forum IAS courses and services.
- Assist students in understanding the different programs and help them with course enrollment.
- Maintain detailed records of interactions with clients, ensuring accurate data entry into CRM systems.
- Follow up with leads to ensure conversion and answer queries related to the courses.
- Coordinate with the sales team to achieve monthly targets and objectives.
- Stay updated with the latest offerings and course details to provide accurate information.
- Handle inquiries regarding course fees, schedule, and eligibility criteria.
- Provide excellent customer service and build long-term relationships with prospects.

**Requirements**:

- Prior experience in telecalling or sales is a plus.
- Excellent communication skills in English (knowledge of Hindi or regional languages is a bonus).
- Ability to work under pressure and meet targets.
- Strong persuasion skills with a focus on customer service.
- Knowledge of educational offerings related to Civil Services Examinations is desirable, but not mandatory.
- Familiarity with CRM software or basic computer skills.

**Job Types**: Full-time, Permanent

Pay: ₹90,000.00 - ₹200,000.00 per year

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Weekend availability

Supplemental Pay:

- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 2 years (preferred)
- tele sales: 1 year (preferred)
- total work: 2 years (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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