Associate L1 sr Associate

ASSOCIATE L1_SR ASSOCIATE - FACTSHEETS_CLIENT SERVICES EU (JOB NUMBER: CLI002050)

**About BNP Paribas Group**:
**BNP Paribas Group is a leading European bank with a strong global footprint across 72 markets and more than 202,000 employees.** The Group provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships”.

**About BNP Paribas India Solutions**:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas Group, a leading bank in Europe with an international reach. With delivery centers located in Mumbai and Chennai, we are a 24x7 global delivery center. We partner various business lines of BNP Paribas such as Corporate and Institutional Banking, Wealth Management, Retail Banking through three verticals - Information Technology, Operations and Finance Shared Services.

**About Business line/Function**:
Client Management Operations team is leveraging an integrated model; the Client Management Operations Team delivers a comprehensive range of solutions to various business lines of the Group across the globe. The services include referential data management, Know Your Customer (KYC), Due Diligence preparation (client recertification and onboarding), credit administration and post-trade client services

**Job Title**:
**Client Service Representative**

**Date**:
18 July 2020

**Department**:
Client Management Operations ISPL

**Location**:
Chennai

**Business Line / Function**:
CIB - Corporate and Institutional Banking

**Reports to**:

- (Direct)_

Head of Client Services ISPL

**Grade**:
(if applicable)
- (Functional)_

**Number of Direct Reports**:
**Directorship / Registration**:
NA

**Position Purpose**

Within the Global Markets Client Management division of BNP Paribas CIB, the EMEA Global Markets Client Service Technical Support team’s objective is to provide our clients with a top of the range service (valuation reports, event notifications, factsheet) and ensure a dedicated follow up of their products.

Working closely with the different Global Market teams ( Sales, Business manager, Middle and Back Office, etc ), métier ( GECD and FI ) and products ( Equity, Commodities, Credit, FX and Interest Rate derivatives, etc ), the EMEA Global Markets Client Service Technical Support engages all level of management internally in developing operational efficiency to advance the firm to firm relationship.

Overall, through a dedicated operational relationship and a single point of contact, the team is responsible for the client satisfaction on any Post trade services.

The job holder will be responsible for the day to day management of the team, ensure quality standards are maintained and exceeded. Reaching Operational excellence is expected for this role. The job holder will also have good technical skills and be able to problem solve and trouble shoot incidents and find appropriate workarounds

**Responsibilities**
- Produce day to day services Global Markets - Ensure the valuations reports parameterization in systems in accordance to the current procedures, cross asset classes and ensure the correct and timely production and delivery of these reports - Ensure the event notification reports parameterization in systems in accordance to the current procedures, cross asset classes and ensure the correct and timely production and delivery of these reports - Ensure the production of factsheets in a timely manner - Ensure daily quality controls - Manage priorities in relation with trading and marketers- Ensure Operational efficiency - Maintain, enhance and develop relevant operational related policies and procedures. - Propose and / or sponsor any improvement ( automate ) that could help to streamline or secure processes - Coordinate transversal matters to deliver expected services - Remove operational barriers to grow relationships - Propose enhancements to strengthen the tools and processes in place and actively participate to the User Acceptance Tests (UAT)- Maintain internal network - With the Sales dedicated to the client to get an accurate and updated understanding of the client need - With Back and Middle Offices to ease problem solving through a partnership based relation - Share and disseminate the common objective of global client satisfaction- Achieve Client Satisfaction - Advocate for client while upholding bank policy and industry regulation - Develop Firm to Firm relationship across product disciplines and functions- Operational risk management - Ensure a yearly review with legal to update disclaimers if necessary - Maintain the incident database and declare IMS incident > 15000 € / 20000 $ - More generally, always report to management identified potential risk**Key contribution