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Customer Success Intern

2 weeks ago

Begumpet Hyderabad Telangana, India GSNA Education Pvt Ltd (NNIIT) Full time

**Selected intern's day-to-day responsibilities include**:
1. Act as the primary contact between students, parents, and mentors.

2. Align and schedule academic sessions, meetings, and follow-ups.

3. Manage and update student and mentor databases accurately.

4. Address and resolve customer queries, escalations, and service issues promptly.

5. Coordinate with internal teams for seamless academic service delivery.

6. Ensure high customer satisfaction and timely closure of service requests.

7. Maintain proper documentation and reporting of student engagement and service metrics.

Skill(s) required

English Proficiency (Spoken)

Interpersonal skills

Operations

Earn certifications in these skills

Learn Business Communication

**Who can apply**:
1. are available for full time (in-office) internship

2. can start the internship between 5th Aug'25 and 9th Sep'25

3. are available for duration of 6 months

4. have relevant skills and interests

**Other requirements**:
Graduate in MBA is Preferable.

1.Gain 0-1 years of experience in customer support, academic coordination, or edtech roles.

2.Demonstrate strong verbal and written communication skills in English, Hindi, and Telugu.

3.Exhibit excellent organizational and multitasking abilities.

4.Show proficiency in MS Office (Excel, Word, and Google Sheets).

5.Work under pressure and handle escalations tactfully.

Pay: ₹210,000.00 - ₹220,000.00 per year

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Work Location: In person