Client Relationship Executive

6 days ago


Vyttila Kochi Kerala, India GetEllaam Software Solution Full time

**Key Responsibilities**:

- **Client Engagement**:

- Act as the primary point of contact for assigned clients.
- Build strong, long-term relationships by understanding client needs and preferences.
- Conduct regular check-ins, meetings, and updates with clients.
- **Service Delivery**:

- Ensure timely delivery of products/services as per client expectations.
- Collaborate with internal teams to address client queries and resolve issues.
- Monitor client satisfaction and implement improvement strategies.

**Reporting & Feedback**:

- Prepare regular reports on client interactions, satisfaction metrics, and performance.
- Gather client feedback to inform service improvements and innovation.
- 1-3 years of experience in client relations, account management, or customer service.
- Industry-specific knowledge is a plus.
- Excellent communication and interpersonal skills.
- Strong problem-solving and organizational abilities.
- Proficiency in CRM tools and Microsoft Office Suite.
- Ability to manage multiple clients and projects simultaneously.
- High level of professionalism and attention to detail.

**Job Types**: Full-time, Permanent

Pay: Up to ₹15,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person



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