Customer Success

2 weeks ago

Nashik, India Paradigm Consultancies Full time

WE ARE HIRING

Job designation:

- Customer Success

Job location:

- Nashik, Maharashtra.

**Salary**:

- 18,000-25,000 per month

**Experience**:

- Total experience:

- 3 years of experience in sales.
- Minimum experience:

- 1-2 years of experience in customer success or related fields

Education:

- Bachelor's degree in Business Administration, Marketing, or a related field.

Eligibility:

- Only Females

Skillset:

- Good communication skills
- Proficiency with MS Office

**IMMEDIATE JOINERS REQUIRED**

**JOB TYPE:

- FULL TIME**

Profile introduction:

- Join our team as a Customer Success Specialist where you'll be at the forefront of ensuring our clients have an exceptional experience. As a vital link between our customers and our company, you'll play a pivotal role in nurturing relationships, driving satisfaction, and fostering loyalty.

**Responsibilities**:

- Serve as the primary point of contact for customers, addressing their inquiries, concerns, and feedback promptly and professionally.
- Build and maintain strong, long-lasting customer relationships, ensuring their needs are met and expectations are exceeded.
- Onboard new clients, guiding them through product functionalities and best practices.
- Proactively identify opportunities for upselling or cross-selling based on customer needs and usage patterns.
- Collaborate closely with internal teams such as sales, product development, and marketing to advocate for customer needs and contribute to product improvements.
- Monitor customer health metrics and take proactive measures to prevent churn.
- Prepare and deliver regular reports and updates to clients regarding their usage and the value gained from our services.

**Requirements**:

- Exceptional communication and interpersonal skills with the ability to empathize with customers and understand their needs.
- Strong problem-solving abilities and a proactive approach to addressing issues.
- Familiarity with CRM software and other relevant tools for managing customer interactions.
- Ability to work independently and as part of a team in a fast-paced environment.
- Languages: English, Marathi, Hindi.

**Salary**: ₹18,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

**Speak with the employer**
+91 7028283439

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