Customer Service
5 days ago
Customer Service Associate
Job Details & Requirements
Designation: Customer Service Associate
Process Type
- Voice
Experience
- Fresher or2 years experience (Preferable)
Qualification
- Any Graduate/HSC
**Salary**: ₹12,000 - ₹27,000 per month
**Requirements**:
Should be ready to work for the Voice process
Must have a excellent command & fluency in English
Clarity of speech and thought is expected with basic computer knowledge.
Ready for rotational shifts & rotational week offs.
Immediate joiners Preferred.
Answer incoming calls from customers with inquiries on product orders
Assist various departments in facilitating sales of all products in the company portfolio
Analyze customer issues and assist in resolving within the required timeframe
Coordinate with customers and ensure appropriate questioning to identify issues
Manage all customer inquiries and summarize to present to management
Administer and prioritize customer tasks and ensure achievement of all deadlines within the required timeframe.
Maintain accuracy of all data and verify the same for all customer services
Proven customer service/support experience
Strong phone contact handling skills and active listening
Familiar with CRM systems and practices
Excellent communication and presentation skills.
Manage time effectively.
**Job Types**: Full-time, Regular / Permanent, Fresher
**Salary**: ₹12,000.00 - ₹27,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Evening shift
- Fixed shift
- Morning shift
- Night shift
- Rotational shift
Supplemental pay types:
- Commission pay
- Joining bonus
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus
Work Location: One location
**Speak with the employer**
+91-XXXXXXXXXX
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