Telecalling & Chat Support Executive

3 hours ago

Gonera Jaipur Rajasthan, India Hare Krishna Art Full time

**ob Description - Telecalling & Chat Support ExecutivePosition Overview**

**Key Responsibilities**

**1. Telecalling (Inbound & Outbound)**
- Make outbound calls to potential customers, dealers, and distributors to generate leads.
- Handle inbound customer calls, answer queries, and provide product details.
- Follow up on leads, quotations, and pending payments.
- Maintain customer records and call logs in the system.

**2. Chat & Online Support**
- Manage WhatsApp business account, website chat, and social media inquiries.
- Respond promptly to customer messages with accurate information.
- Share product catalogs, images, and videos digitally with clients.
- Resolve basic customer issues or forward to the concerned department.

**3. Customer Service & Relationship Management**
- Provide professional and polite communication with all customers.
- Build and maintain strong relationships with existing clients.
- Record feedback, complaints, and forward them for resolution.

**4. Reporting & Documentation**
- Maintain daily call reports and enquiry records in **MS Excel/Google Sheets**.
- Update customer database with new leads and contacts.
- Share daily/weekly reports with management.

**Required Skills & Qualifications**
- Graduate (any discipline) with good communication skills.
- Fluency in **Hindi and English** (knowledge of regional language is an advantage).
- Experience in telecalling, BPO, or customer support preferred.
- Ability to handle multiple conversations at once (chat + calls).

**Personality Traits**
- Polite, confident, and persuasive communication.
- Patience in handling customer queries.
- Target-oriented with good follow-up skills.
- Positive attitude and team player.

Pay: ₹10,000.00 - ₹15,000.00 per month

**Language**:

- Hindi (required)
- English (required)

Work Location: In person

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