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Workplace Host

2 weeks ago

Mumbai Maharashtra, India JLL Full time

JLL supports the Whole You, personally and professionally.
Title
Corporate Concierge
Business unit
IFM
Reporting to
Assistant Facility Manager / Manager
Key stakeholders
IFM
Direct Reports
Team consisting of
1. Nil
Duties & Responsibilities
What this job involves
- Meets with customers/clients with zeal and provides outstanding customer service to all visitors of the facility
To provide support the Corporate Executives to facilitate their busy schedules.
Fulfill client specific requests for any personal & business needs.
Job duties include helping clients with their work responsibilities, extracurricular social activities & personal errands.
Help the Client manage their time more efficiently & effectively by taking on some of their personal & private work.
**Some of the duties can include the following**: Arrange for Car Service
Make Dinner Reservations
Obtain tickets for social events
Planning for Birthday parties & other events
Shopping for corporate gifts
Reserve Hotels & Conference Rooms for any events
Procure/arrange for Audio/Visual Equipment’s
Hire temporary employees for adhoc activities
Arrange for translators
Coordinating for leasing of PCs/desktops
Hiring a PC repair personnel
Provide regular intimations/reminders & follow-ups for assigned activities
Take Delivery or Dispatch - Assign specific team (if required) for pick-up & delivery of sensitive mails/parcels
Builds an extensive knowledge base of local area restaurants, shops, attractions, transportation options, and airports
Maintains inventory and stock of supplies, brochures, and collateral for concierge desks.
Prints and delivers correspondence to the front desk for guests prior to arrival.
Performance objectives
Meet or exceed client expectations with outstanding service delivery
Establishment and adherence to policies & procedures for each of the tasks as advised by the Client/Manager.
Zero complaints
Key skills
Experience in Concierge Services
Possesses strong interpersonal Skills.
Relevant Industry Connections
Strong Customer Service motive
Out of the box-thinking ability to get work done
Excellent people skills and ability to interact with a wide range of client staff and industry staff
PC literacy and proven ability to manage daily activities using various automated/digital systems.
Demonstrated experience with great levels of commitment is highly desirable
5 - 7 years’ experience in Concierge Service Management
Proven ability to function effectively as part of a team
Exceptional verbal & written communication skills.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.