Non-Voice Insurance Process Customer service

2 days ago


Noida, Uttar Pradesh, India HCLTech Full time

Walk-In Drive for Customer Support Insurance Process Executive HCL Tech Profile - non-Voice, customer service (Life and pension Insurance) HCL Tech Hiring for UK / US Voice Process 17th March-25 to 19th -March-25 Walk in directly. Designation: Customer Care Representative-Freshers and experienced Any Grad/UG can apply (No Regular Students / No Law Graduate) For Fresher's role B.tech ,M.tech, BCA and MCA candidate is not eligible Experience 0 to 3 Years If experience, then only in international Voice process customer service Interview Location: - HCL Technologies: - A- 8 & 9, Sector 60, Noida, Uttar Pradesh Work Location: Noida Sec-126 Two Ways Cabs Available Walk-in Date- 17th March-25 to 19th -March-25 Timing- 11am-2pm Job Description - Customer Service Executive- Insurance Process (Life and pension insurance) Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from UK /US customers. Work Experience & Qualification criteria: Excellent communication skills - both verbal and written - with a professional telephone etiquette Helpful, empathetic, and enthusiastic about customer service Freshers & Experience UK/US Inbound calling preferably in Banking domain Job Description Answer all inbound queries as per call flow procedure. Adherence to process to ensure high quality and customer service. Follow escalation procedures for issues uncontrollable at agent level First call resolution. Break schedule adherence. Involvement in motivational activities, implementing feedback given during monitoring sessions. Updating various logs like escalation log, complaint tracker etc. Ensuring data security - proprietary data of customers Contact Person- Priyanka Shastri ( )



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